Customer Service Executive

3 months ago

Chennai, India AVISHYA.COM Full time

Avishya is an Omnichannel high end Indian Ethnic Apparel Retail Company. We sell finely curated Heritage Handloom Sarees and Dress Material from weavers & artisans from Across India.

Our Goal is to create an ecommerce and retail platform that offers the finest of Indian Handloom and craft to connoisseurs within India and Across the world

We are looking for online shopping assistants who will interact with our customers through chat, WhatsApp and phone and assist them in making their purchases
- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.

**Key Skills**
- English communication skills - Oral and Written
- Pleasant and sweet temperament.
- Systematic follow ups with customers.

This job can be widely searched as Customer executive, Customer representative, sales executive

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Business development: 1 year (preferred)
- Sales: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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