Social Media Executive
5 months ago
**Responsibilities**:
Understand and navigate company products/services to assist customers effectively.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with other teams to escalate and resolve complex issues when necessary.
Continuously strive to improve customer experience by identifying trends in inquiries and suggesting process improvements.
Uphold company policies and procedures while delivering outstanding service.
**Requirements**:
Proven customer support experience or relevant experience in a similar role.
Excellent communication and active listening skills.
Ability to multitask, prioritize, and manage time effectively.
A positive and empathetic attitude towards customers' needs.
Flexibility to work in shifts, including evenings, weekends, and holidays.
**Job Types**: Full-time, Part-time
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Work from home
Supplemental pay types:
- Performance bonus
**Speak with the employer**
+91 8728923665
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