Novelist

**About Company**:
NISC Export Services (NES), a strategic software development partner of EBSCO Information

Services (EIS) of Ipswich, Massachusetts is seeking "Novelist Technical Support Rep" for its

location at Cherlapally, Hyderabad.

NES provides quality metadata services to world-class database publishers and institutes of

higher education. We deliver unmatched value through a combination of process excellence,

quality control and services such as information & content development, metadata modelling,

controlled vocabulary services, data preparation, software development, product quality

product development. NES is renowned for its mastery in the de-duplication of bibliographic

and metadata records through the creation of composite records.

**About EBSCO**:
EBSCO Information Services (EIS) provides a complete and optimized research solution

comprised of e-journals, e-books, and research databases — all combined with the most

powerful discovery service to support the information needs and maximize the research

experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 6,500

people worldwide. We are the leader in our field due to our cutting-edge technology, forward
- thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in

Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations

according to _Forbes_ magazine. EBSCO is a company that will motivate you, inspire you, and

allow you to grow. We are looking for the best. If you are too, we encourage you to explore our

unique opportunities.

**Requirements**:

- Well versed with providing quick & effective Chat support.
- At least 2 years’ experience supporting customers using Web-based services, preferred.
- Excellent time management, multi-tasking, and proven troubleshooting skills

Shift time: 2 PM thru 11:30 PM - Monday thru Friday

**Work Location**: Hyderabad (Cherlapally).