Delivery Advisor

3 months ago

Noida, India Hashmap Full time

**Role Responsibilities**
- Manage Technical Support Team
- Lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
- Implement Best Practices
- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed.
- Facilitate Meetings
- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement.
- Review Contractual Metrices
- To ensure that contractual metrices like SLs and KPIs are met, Service delivery managers review IT contractual service catalogs to ensure that services are delivered in line with contract.
- Ensure Teams Are Trained
- Ensure that team members are familiar with IT service delivery processes and best practices. They offer training as necessary.
- Assists in escalation management of issues raised in the field.
- Monitors and controls team performance against service levels and KPIs.

**Requirements**:

- 8+ years of experience in IT Service delivery & people management.
- Has managed a team consisting of 20+ team members in remote operations.
- Building, managing, and motivating team
- Ensuring contractual SLA adherence
- Working closely with the client manager to decide the needs of the project and plan work
- Building relationships with stakeholders and senior managers
- Coaching team members so that they can learn and improve
- Vendor Management

**Skills & Other Requirements**
- Strong communicate in English verbally and in writing
- Strong negotiation skills.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Includes 1-3 years managerial / leadership experience
- Undergraduate degree or equivalent combination of education and work experience.
- Graduate degree preferred
- ITIL certified
- This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.**About NTT DATA Services**

NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

  • Delivery Advisor

    3 months ago

    Noida, India NTT DATA Full time

    **"Delivery Advisor" **to join our team in **"India".** **Role Responsibilities** - Manage Technical Support Team - Lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery. - Implement Best Practices - Research and implement best practices in help desk and...

  • Delivery Strategic Advisor

    3 months ago

    Noida, India NTT DATA Full time

    **Req ID**: 259198 We are currently seeking a Delivery Strategic Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Description: Support of Delivery Governance and Risk Management Position's General Duties and Tasks - Work collaboratively to ensure the successful design (and delivery) of assigned projects and programs for our...

  • Delivery Strategic Advisor

    3 months ago

    Noida, India Hashmap Full time

    **Req ID**:259198 We are currently seeking a Delivery Strategic Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Description: Support of Delivery Governance and Risk Management Position's General Duties and Tasks - Work collaboratively to ensure the successful design (and delivery) of assigned projects and programs for our...

  • Delivery Advisor

    3 months ago

    Noida, India NTT DATA Full time

    Role Responsibilities - Provide supervision and management to a medium to large sized team of IT Asset Management professionals. - Administers policies and guidelines that directly affect team work activities. - Establishes deadlines for completing assignments. - Provide coaching, career path planning and mentoring to team. - Create and provide ongoing...

  • Delivery Advisor

    3 months ago

    Noida, India Hashmap Full time

    Role Responsibilities - Provide supervision and management to a medium to large sized team of IT Asset Management professionals. - Administers policies and guidelines that directly affect team work activities. - Establishes deadlines for completing assignments. - Provide coaching, career path planning and mentoring to team. - Create and provide ongoing...

  • Delivery ISM Security Analysis Advisor

    2 months ago

    Noida, India NTT DATA Services Full time

    Req ID: 285586 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Delivery ISM Security Analysis Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Role...

  • Delivery ISM Security Analysis Advisor

    2 months ago

    Noida, India NTT DATA Services Full time

    Req ID: 285586  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Delivery ISM Security Analysis Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Delivery ISM Security Analysis Advisor

    2 days ago

    Noida, India NTT DATA Services Full time

    Req ID: 286292 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Delivery ISM Security Analysis Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Role...

  • Delivery Compliance Manager

    5 days ago

    Noida, India HCLTech Full time

    Title:Delivery Compliance Manager (DCM)Job Description:The position is a member of Risk & Compliance org within HCL Technologies. The DCM will be aligned to critical service delivery engagements and will be responsible for ensuring compliance in accordance to client, organizational & regulatory security requirements. The DCM will act as the engagement level...

  • Account Service Advisor

    4 months ago

    Noida, India NTT DATA Full time

    **Req ID**: 242970 We are currently seeking a Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Dedicated Discovery Admin with high-level ITOM knowledge - ServiceNow proficient - CMDB, Discovery, and Service Mapping a must - Event Management, Agent Client Collector (ACC), and Service Graph Connectors (SGCs)...

  • Account Service Advisor

    4 months ago

    Noida, India Hashmap Full time

    **Req ID**:242970 We are currently seeking a Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Dedicated Discovery Admin with high-level ITOM knowledge - ServiceNow proficient - CMDB, Discovery, and Service Mapping a must - Event Management, Agent Client Collector (ACC), and Service Graph Connectors (SGCs)...

  • Delivery Compliance Manager

    7 days ago

    Noida, India HCLTech Full time

    Title: Delivery Compliance Manager (DCM)Job Description: The position is a member of Risk & Compliance org within HCL Technologies. The DCM will be aligned to critical service delivery engagements and will be responsible for ensuring compliance in accordance to client, organizational & regulatory security requirements. The DCM will act as the engagement...

  • Delivery Compliance Manager

    7 days ago

    Noida, India HCLTech Full time

    Title: Delivery Compliance Manager (DCM)Job Description: The position is a member of Risk & Compliance org within HCL Technologies. The DCM will be aligned to critical service delivery engagements and will be responsible for ensuring compliance in accordance to client, organizational & regulatory security requirements. The DCM will act as the engagement...

  • Delivery Compliance Manager

    6 days ago

    noida, India HCLTech Full time

    Title: Delivery Compliance Manager (DCM) Job Description: The position is a member of Risk & Compliance org within HCL Technologies. The DCM will be aligned to critical service delivery engagements and will be responsible for ensuring compliance in accordance to client, organizational & regulatory security requirements. The DCM will act as the engagement...

  • Delivery Compliance Manager

    3 days ago

    noida, India HCLTech Full time

    Title: Delivery Compliance Manager (DCM)Job Description: The position is a member of Risk & Compliance org within HCL Technologies. The DCM will be aligned to critical service delivery engagements and will be responsible for ensuring compliance in accordance to client, organizational & regulatory security requirements. The DCM will act as the engagement...

  • Systems Integration Advisor

    4 months ago

    Noida, India NTT DATA Full time

    **Req ID**: 239373 We are currently seeking a Systems Integration Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). **Expectations** - Proactively manage the end-to-end delivery of engineering work for assigned scrum team(s)/project team(s) and all dependent teams. - Responsible of project from inception to completion (including kick...

  • Systems Integration Advisor

    4 months ago

    Noida, India Hashmap Full time

    **Req ID**:239373 We are currently seeking a Systems Integration Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). **Expectations - Proactively manage the end-to-end delivery of engineering work for assigned scrum team(s)/project team(s) and all dependent teams.- Responsible of project from inception to completion (including kick off,...

  • Systems Integration Advisor

    4 months ago

    Noida, India NTT DATA Full time

    We are currently seeking a Systems Integration Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Technical Program Manager Job Description: Executes in partnership with more senior program managers within a defined scope of work leveraging already established or implemented processes. For example: Acts as a project manager, or scrum...

  • Advisor Application Delivery

    4 months ago

    Noida, India DXC Technology Full time

    12+ year of experience in Mainframe Application development and Maintenance. - Strong experience on resolving production issues for LIFECOMM/L70 and related interface system - Experience on Assembler, COBOL, CICS, Life/70, MVS /JCL, VSAM, Easytrieve, DB2, TSO/ISPF - Must have expertise in life Insurance/ Annuity domain. - Experienced in end to end...

  • Customer Technical Advisor

    4 months ago

    Noida, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...