Customer Service Representative

5 months ago


Noida, India iWork Solutions Full time

Job Title: Customer Service L1

Location: Noida, India

Reporting Manager: Team Lead

Maintain smooth workflow and work coordination within business

Responsibilities and Duties:

- Maintain organizational and client confidentiality
- Coordination of jobs between Associates, Shift Supervisor and the Client
- Directly and actively supervise and assist on-duty operators to ensure consistent quality and

satisfactory fulfillment of workflow requirements, including deadlines
- Keep abreast with issues / concerns on the shift and keep the manager posted
- Responsible for prompt response, timely follow up to consultants
- Approachable and open to working with staff to resolve problems at any level
- Help coordinate day-to-day operations as well as manage the broader needs of clients
- Retrieve, store and dispose of customer files and data per defined procedures
- Assist manager in coordinating training / ghosting for new team, address technology issues,

capacity management
- Assist manager in managing production startups, hang-ups and changeovers and

IT/Networking problems
- Ensure accurate record keeping, time tracking and reporting for the shift
- Assist manager in coordinating and providing timesheets for temp staff
- Operate within the agreed Standard Operating Procedures
- Follow proper document management systems

Required Skills/Abilities:

- Positive attitude
- Strong time management and organizational skills
- Able to work independently when necessary to resolve problems
- Attention on detail and consistency to meet client’s quality control requirements
- Friendly, non-hierarchical and empathic with colleagues and staff
- Strong Coordination skills
- Ability to work under pressure
- Strong verbal and written English communication skills
- Good presentation skills
- Willingness to work on rotating shifts (including weekend shifts)
- Ability to adapt any process changes
- Adhere to client leave policy and business etiquette

Education and Experience:

- Graduate from an accredited university
- 1 - 3 years of relevant experience, in customer service role
- Experience of working in KPO/ BPO industry for offshore clients, preferably in professional

services

Shift Timings:

- Should be comfortable working in 24x7 environment
- Should be comfortable working in monthly rotating shifts (in IST) - 7 AM to 4 PM / 1 PM to 10

PM / 7 PM to 4 AM / 10:30 PM to 7:30 AM)

**Salary**: Up to ₹28,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7827608298



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