Reservation & Ticketing Executive

6 months ago

Madurai, India Gyanow Infotech Full time

Position Overview: We are seeking a dynamic and customer-oriented Travel Agent to join our team. As a Travel Agent, you will be responsible for assisting clients in planning and booking their travel arrangements, providing personalized service, and ensuring a smooth and enjoyable travel experience. Your expertise and attention to detail will help create unforgettable journeys for our clients.

**Responsibilities**:

- Understand clients' travel preferences, needs, and budgetary limitations to offer tailored travel options and itineraries.
- Research and provide accurate and up-to-date information on travel destinations, attractions, accommodations, transportation, and other travel-related services.
- Recommend suitable travel packages, tours, and activities based on clients' interests, ensuring an exceptional travel experience.
- Assist clients in making travel bookings, including flights, accommodations, car rentals, travel insurance, and other travel-related services.
- Utilize computerized reservation systems and online booking platforms to check availability, compare prices, and secure bookings.
- Process and confirm travel bookings, ensuring accuracy of information and timely delivery of travel documents to clients.
- Coordinate with airlines, hotels, tour operators, and other service providers to manage bookings, resolve issues, and ensure a seamless travel experience.
- Stay updated on travel trends, industry regulations, and destination-specific information to provide reliable and comprehensive advice to clients.
- Handle client inquiries, complaints, and requests promptly and professionally, providing exceptional customer service throughout the travel process.
- Build and maintain strong relationships with clients, fostering repeat business and referrals.
- Collaborate with the backend office team to ensure efficient handling of travel arrangements and seamless operations.
- Meet or exceed sales targets and contribute to the overall success of the travel agency.

**Requirements**:

- Proven work experience as a Travel Agent or in a similar role, preferably within the travel industry.
- In-depth knowledge of travel destinations, attractions, and travel-related services.
- Familiarity with computerized reservation systems, online booking platforms, and ticketing procedures.
- Strong sales and negotiation skills with the ability to upsell and cross-sell travel products and services.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and provide outstanding customer service.
- Proficiency in using computer systems, including MS Office Suite and travel reservation software.
- Attention to detail and strong organizational skills to manage multiple client bookings and travel arrangements.
- Ability to work independently as well as part of a team in a fast-paced and dynamic environment.
- Flexibility to adapt to changing travel trends, client needs, and industry regulations.
- Passion for travel and a deep understanding of different travel styles and preferences.
- Additional language skills and travel-related certifications are a plus.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹24,500.00 - ₹36,500.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Madurai, Tamil Nadu (required)

Ability to Relocate:

- Madurai, Tamil Nadu: Relocate before starting work (required)

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