Customer Support Representative

5 months ago


Noida, India Astro Arun Pandit Pvt Ltd Full time

As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving complaints, and providing information to customers in a professional and efficient manner. You will serve as the first point of contact for customers, ensuring a positive experience and building strong relationships. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Key Responsibilities**:
**Issue Resolution**: Investigate and resolve customer complaints and issues in a timely manner. Identify root causes of problems and implement effective solutions to prevent recurrence.

**Communication**: Communicate effectively with customers and internal teams to ensure smooth resolution of issues and timely delivery of services. Provide regular updates to customers regarding the status of their inquiries or concerns.

**Customer Satisfaction**: Strive to exceed customer expectations by delivering exceptional service and demonstrating empathy and understanding towards customer needs and concerns.

**Quality Assurance**: Adhere to company policies and procedures while handling customer inquiries and resolving issues. Ensure compliance with quality standards and service level agreements.

**Feedback**: Gather feedback from customers regarding their experiences and suggestions for improvement. Share feedback with relevant departments to drive continuous improvement in products and services.

**Team Collaboration**: Collaborate with colleagues and other departments to address complex customer issues and ensure seamless customer experiences across all touchpoints.

**Qualifications and Skills**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving abilities and a proactive approach to addressing customer concerns.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Empathy and patience in dealing with challenging customer situations.
- Flexibility to work various shifts, including evenings, weekends, and holidays if required.

Thanks & Regards

Dhruv Sehgal

8168034237

HR Department

Astro Arun Pandit Pvt Ltd

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Shift:

- Day shift
- Fixed shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Performance bonus

**Experience**:

- Customer relationship management: 1 year (required)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
8168034237



  • Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Customer Support RepresentativeJob Description:We are seeking a highly motivated and detail-oriented Customer Support Representative to join our team at MyOperator. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key...


  • Noida, India INTINERI INFOSOL PVT LTD Full time

    I am hiring for the profile of customer support representative. Job Title: Customer Support Representative Location: Tech Mahindra Office Working days - 6 Days working (Rotational off ) Salary - 14k to 21k Timing - Rotational shift **Responsibilities**: - Troubleshoot technical issues and provide solutions to customers - Document and track customer...


  • Noida, India kanak Elite Services Pvt. Ltd Full time

    We Are Hiring!! **Job Role - "Customer Support Representative"** **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Night shift - UK shift - US shift Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) Application Question(s): -...


  • Noida H.O , Noida, Uttar Pradesh, India Delhi Placement Services Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing outstanding customer support, ensuring customer satisfaction, and delivering exceptional customer experiences. Your day-to-day tasks will include addressing customer inquiries, resolving...


  • Noida, Uttar Pradesh, India Dialmytrip Tech Private Limited Full time

    **JOB DESCRIPTION OF CUSTOMER SUPPORT REPRESENTATIVE** **Designation: - Customer Support Representative** **Industry Types: - Financial Services** **Department: - Customer Support & Operations** **Experience: - 1-2 Year** **Salary Offered: - 15-25K CTC** **Qualification: - Any Graduates** **Roles & Responsibilities: - ** - Identify and assess...


  • Noida, India Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and...


  • Noida, Uttar Pradesh, India Nexus Hire Full time

    Job Summary:The Customer Support Representative at Nexus Hire plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support and assistance. This role is essential for maintaining positive customer relationships and contributing to the overall success of the organization.Key Responsibilities:Responding to customer...


  • Noida, India INTINERI INFOSOL Full time

    **Job Title: Customer Support Representative** Location: Noida Sector 2 **Job Type**: Third Party Payroll Working Days: 6 days a week Salary Range: Up to 20 INR in hand 1. Strong communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely. 3. Excellent problem-solving skills with the ability to...


  • Noida, India INTINERI INFOSOL PVT LTD Full time

    **Job Title: Customer Support Representative** **Location: Noida sector 62** **Working days - 6 Days working (Rotational off )** **Salary - 12k to 22k** - Timing - Rotational shift_ **Responsibilities**: - Troubleshoot technical issues and provide solutions to customers - Document and track customer interactions in the CRM system - Collaborate with...


  • Noida, India Boundless Trends Pvt Ltd Full time

    **Company**: Boundless Trends Pvt. Ltd. **Location**: Sector-6, Noida **About Us**: Boundless Trends Pvt. Ltd. is a thriving online business that operates on the Amazon platform. We're committed to providing exceptional products and outstanding customer service to our valued customers. As part of our growth, we're seeking a dedicated and enthusiastic...


  • Noida, Uttar Pradesh, India Paytm Full time

    About Paytm: Paytm is a leading financial services company in India, offering a full-stack of payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through innovative financial services. With a strong investor base, including Softbank, Ant Financial, and...


  • Noida, Uttar Pradesh, India Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and...


  • Noida, Uttar Pradesh, India AllSec Technologies Full time

    **Job Title**: Customer Support Representative **Location**: noida sector 60 **Salary**: Up to ₹25,000 per month **interview timing: 11am to 2pm** **Education: Graduation** **Key Responsibilities**: - Provide information about products, services, or policies. - Handle and resolve customer complaints in a professional manner. - Document customer...


  • Noida, Uttar Pradesh, India Jobopenning Full time

    Customer Service RepresentativeWe are seeking a detail-oriented and organized Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and ensuring a positive experience. Key responsibilities include:Responding to customer inquiries in a timely and...


  • Noida, Uttar Pradesh, India EV Software Solutions Private Limited Full time

    About Us: As a leading AI-driven medical startup, we are on a mission to revolutionize the healthcare industry by enhancing diagnostic accuracy through advanced AI technology. Our innovative solutions aim to improve patient care and support healthcare professionals in their daily tasks. We are seeking enthusiastic Customer Support Representatives (CSR) to...


  • Noida, Uttar Pradesh, India Astro Arun Pandit Pvt Ltd Full time

    As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving complaints, and providing information to customers in a professional and efficient manner. You will serve as the first point of contact for customers, ensuring a positive experience and building strong relationships. This role requires excellent...


  • Noida, Uttar Pradesh, India Talent X International Full time

    Job Role - Customer Service Representative Location - Noida Salary - Up to 18k Working days - 6 days Company - Small Medical Company Responsibilities - Resolve the queries of the customers - Solve any issues they are facing through calling, chat or mail. - Coordinate with the internal teams and make sure there is good communication in all the...


  • Noida, Uttar Pradesh, India Speed Global Solutions Full time

    About Speed Global SolutionsWe are a premier service provider committed to delivering top-notch customer support and data management services. Our team of 40 dedicated professionals and two visionary directors, Krishna Chansholiya and Hemant Vishu Shashtri, specialize in a range of services including inbound and outbound customer support, sales support, data...


  • Noida, Uttar Pradesh, India The Zaan Bright Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at The Zaan Bright Solutions in Noida Sector. As a Customer Service Representative, you will be responsible for providing exceptional customer support and resolving customer complaints in a timely and professional...

  • Customer Support

    5 months ago


    Noida, India Adyan Consultants PVT LTD. Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...