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Customer Relationship Executive/females

5 months ago

Mumbai, India Solitaire Honda Full time

Role: Jr/Sr.Customer Care executive, Marketing Executive Department: Customer Care department

Reporting To: Manager Division: Service

Job Purpose: to contribute towards service quality, increase in workshop revenue by reducing

customer complaints and providing excellent customer support.

Job

Requirement:
Qualification: HSC-Graduate, with proficiency in English and local

language.

Experience: 1-2years. Preference for those from reputed 4 wheeler

dealership.

Duties &

**Responsibilities**:
1)Primary Responsibilities:
in terms of service due reminders, appointment booking, post

service feedback calling and other promotional offers/camp.
- Follow communication procedures, guidelines and laid down

policies.
- Generating PSF and appointments list from the DMS system.
- Preparing list and arranging Home visit for all PSF complaint

customer.
- Updating information in DMS system related to feedback of

customer (IFF/IFC etc.)
- Updating customers concerns (VOC) during PSF as per OEM

norms.
- Calling customer for complaint registered (aggrieved customer)

and resolving it within stipulated time period as per the OEM

process.
- Updating resolved complaints details in DMS and or Dealership

defined process.
- Maintaining daily and monthly complaint monitoring report.
- To achieve the set business targets (appointment, PSF).
- To daily update appointments generated details in DMS.

2)Secondary Responsibilities:

- Act as single point of contact for service and related concerns.
- Daily /weekly/monthly MIS reports.
- Preparing list and organising pick up -drop facility of customer’s

vehicle in coordination with service team.
- To manage service reception, attend customer and take care of

customer lounge area as and when required.
- To attend all training programmes organised by OEM/Dealership.

Competencies &
Behavioral Traits
:
1) Competencies: communication skills (written-verbal), convincing skills, time

management, MS office, data entry, time management, active listener, customer

orientation.

2)Behavioral Traits:
Positive attitude, team work.

Special Work

Demands:
Might require to work in extended working hours ,continuous calling,

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9870949582