Support Executive

3 months ago


Marol Mumbai Maharashtra, India Maxus Technologies Pvt. Ltd. Full time

**Job Title: Support Executive**

**Responsibilities**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
- Provide customer support through phone and Mails.
- Collaborate with other departments to resolve customer issues promptly.
- Serve as a primary point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain accurate documentation and records of customer interactions.
- Take understanding of the Application developed by the company and provide training to the clients.
- Proactively gather and utilize customer feedback and suggestions to improve service.
- Review customer satisfaction reports to ensure high levels of support satisfaction.
- Contribute to the development and enhancement of customer support processes.
- Collaborate with IT teams to address technical issues reported by customers.
- Verify accuracy and consistency of customer requests.

**Additional Qualifications**:

- Graduation (Bachelor’s degree) in Commerce preferred
- Proficiency in Microsoft Excel and Microsoft Outlook (or similar mail systems).
- Knowledge of payroll systems and basic accounting principles would be advantageous.

**Benefits**:

- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


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