Associate Iii

3 months ago

Pune Maharashtra, India Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

**Key Responsibilities**:

- Inputs and tracks into the appropriate databases.
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Working knowledge of insurance policies and related processes and procedures.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Resolve routine, complex, and unique questions/issues.

**Education**:

- High School Diploma or GED (preferred)

**Experience**:

- 0-2 years experience (preferred)

**Supervisory Responsibilities**:

- This job does not have supervisory duties.

**Education & Experience (in lieu)**:

- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

**Primary Skills**

Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, Stakeholder Relationship Management

**Shift Time**

Shift C (India)

**Recruiter Info**

Shital Balaji Holambe

**About Allstate**

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.**

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

  • Associate Iii

    4 months ago

    Pune, Maharashtra, India UST Global Full time

    3 - 5 Years- 1 Opening- Pune**Role description**: **Job Description: Associate III - Product Design** Associate 3 - Product Design will be responsible to design and develop human-centred digital products, that features ease of use, employ best-in-class interaction and visual design, that delivers a delightful customer experience. Collaboratively work with...

  • Associate, Counsel III

    7 months ago

    Pune, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Associate, Counsel III Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - %...

  • Associate-iii, Finance and Administration

    1 week ago

    Pune, Maharashtra, India Rotary International Full time

    **Job Title**:Associate-III, Finance and Administration*** **Area**:Finance and Administration **Reports to**:Manager Finance & Administration **Rotary International Overview** **Rotary International Infotech Pvt. Ltd. Overview** Rotary International Infotech Pvt. Ltd, Pune (RI Infotech) is the offshore technology development center (ODC) of Rotary...

  • IT Risk Internal Auditor Iii

    6 months ago

    Pune, Maharashtra, India Mouser Electronics Full time

    **JOB DESCRIPTION** **Title**: IT Risk Internal Auditor III **SCOPE** The Internal Auditor is responsible for performing assigned IT audits and compliance reviews to ensure adherence with policy, regulations, and best practices. Accountable for monitoring, auditing, and ensuring the secure operations of the facility, in-house computer systems, servers, and...

  • Information Security Iii

    6 months ago

    Pune, Maharashtra, India Compucom Full time

    **Job Title: Security Operations Center (SOC) Engineer III** The CompuCom SOC provides managed security services for Global clients and manages their security operations. The team is responsible for 24X7 telephone and remote support, specialized support for security compliance users, and works with the CompuCom clients on security issues. This role will act...

  • Associate - Indirect Tax Advisory/litigation

    6 months ago

    Pune, India Lakshmikumaran & Sridharan Full time

    **Job Details**: *** **Job Title**: Associate - Indirect Tax Advisory/Litigation - Pune **Experience Required**: 0.00 to 2.00 years **Job Description**: Associate - Indirect Tax Advisory/Litigation - Pune Essential Qualification: Can be a Quaified CA or a Tax Lawyer Must be based in Pune. Experience: Upto 2 years in Indirect tax in the field of...

  • Associate Iii

    6 months ago

    Mumbai, Maharashtra, India UST Global Full time

    3 - 5 Years- 1 Opening- Mumbai**Role description**: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists...

  • Security Policy-palo Alto/nsx-t

    3 months ago

    Pune, Maharashtra, India Zensar Technologies Full time

    Security Policy - Palo alto/NSX-T - L3 Network & Access Core Network (Pune, India) Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? As an Engineer III,...

  • Professor/ Associate Professor

    6 months ago

    Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR A Ph.D. Degree with First Class (or an equivalent...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...

  • Accounting Associate

    3 months ago

    Pune, Maharashtra, India Cummins Inc. Full time

    **DESCRIPTION** Key Responsibilities: - **Supplier Management**: - Compile, consolidate, and conduct basic analysis of accounting and finance information. - Prepare basic journal entries and perform monthly and annual account reconciliations. - Assist with the preparation of tables, charts, and other exhibits for reports. - Complete supplier...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    SVKM’s Narsee Monjee Institute of Management Studies (NMIMS) Deemed to be University, a trendsetter & frontrunner in professional education, invites applicants for the Faculty Positions in Management Courses. **Qualifying Criteria - PROFESSOR**: AND Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals AND Minimum Research Score of...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    SVKM’s Narsee Monjee Institute of Management Studies (NMIMS) Deemed to be University, a trendsetter & frontrunner in professional education, invites applicants for the Faculty Positions in Management Courses. **Qualifying Criteria - PROFESSOR**: AND Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals AND Minimum Research Score of...

  • Professor/associate Professor/assistant Professor

    6 months ago

    Navi Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    **SOC - Navi Mumbai Campus - Marketing** **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D....

  • Production Support Associate

    2 months ago

    Pune, Maharashtra, India Cummins Inc. Full time

    **DESCRIPTION** **Job Summary**: The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. This role acts as a primary point of contact for service-related inquiries and collaborates closely with team members while working under direct...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    SVKM’s Narsee Monjee Institute of Management Studies (NMIMS) Deemed to be University, a trendsetter & frontrunner in professional education, invites applicants for the Faculty Positions in Management Courses. The incumbent should have teaching experience / specialisation preferably in Behavioural Economics and Infrastructure Economics, resource persons...

  • Cloud Engineer III

    2 months ago

    Pune, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Cloud Engineer III Location: India We are seeking an Engineer to be part of the Cloud Engineering team and work within our Azure adoption program, contributing to the re-platforming and re-architecting of solutions onto the cloud. The Cloud Engineer will work closely with database, network, and other development teams on...

  • Accounts Assistant

    6 months ago

    Wagholi, Pune, Maharashtra, India Monee Spokes Pvt. Ltd Full time

    We are Hiring: i. MCom/BCom with a good knowledge of Tally. A good knowledge of TDS and GST would be preferable. ii. CA Final / IPCC dropouts are also welcome for the said job. iii. Should have a basic knowledge of MS Excel. We are looking for a long term association! **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day...

  • Warranty Claim Associate

    3 months ago

    Pune, Maharashtra, India Cummins Inc. Full time

    **DESCRIPTION** **Job Summary**: The Warranty Claim Associate provides essential support to warranty operations by processing claims, managing warranty information, and ensuring the accuracy and completeness of all related data. The role requires effective communication and coordination with internal and external stakeholders to process claims...

  • Professor/associate Professor/assistant Professor

    6 months ago

    Navi Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    **SOC - Navi Mumbai Campus - General Management** **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR -...