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Customer Care Executive

4 months ago

Mohali, India Deep Ayurveda Full time

**Urgent Hiring for Tele Sales Executive and immediate joining**

**Job Description Template**

We are looking to hire an experienced, customer-oriented tele sales executive to utilize inbound and outbound telephone calls to achieve sales targets for wellness company. The tele sales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a tele sales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing tele sales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

**Telesales Executive Responsibilities**:

- Calling existing and potential customers to persuade them to purchase company products and services.
- Accurately recording details of customers’ purchase orders.
- Processing all customer purchases accordingly.
- Generating promising leads for the outside sales team to pursue.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

**Telesales Executive Requirements**:

- High school diploma or GED.
- Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
- Certified Sales Professional (CSP) accreditation is advantageous.
- Proven experience working as a telesales executive.
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- PF + ESI + BONUS+ FOOD+ INCENTIVE

Schedule:

- Day shift /night shift / rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Minimum Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus