Customer Service Supervisor
3 months ago
India, Delhi NCR
- Remote
- Shift work
- Middle
- Now we're looking for a Supervisor SA based in Delhi NCR, India.
- If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV
**Tasks and duties are to**:
- Handle incoming calls;
- Outgoing calls;
- Help and solve appeals of users.
- Control the quality of the work of the staff of the Contact Center
- Translation of texts;
- Train and hire new call center operators;
- Supervise and monitor the activities of contact center operators;
- Control the compliance of contact center operators with production discipline;
- Prepare reports on the quality of work performed by contact center operators;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated.
**You will be a good fit for our team if you**:
- Competent verbal and written communication;
- Fluent language skills on demand;
- Fluent in English and Hindi;
- Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
- PC knowledge at the confident user level;
- Willingness to travel.
**What do we offer**:
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
- Initial training;
- Probation period up to 3 months;- Working hours: 2/2 shift work 8:00-20:00/20:00-8:00.We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
- Your CV will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.
- If you receive no feedback it means that currently there are no suitable vacancies for you.
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