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Customer Support Executive

1 month ago

Bengaluru Karnataka, India Apollo AyurVAID Hospitals Full time

1. Customer Support: Answer inbound customer calls promptly, providing accurate and helpful responses to enquiries till Doctor’s appointment and closures.

2. Issue Resolution: Identify and resolve customer issues efficiently, ensuring customer satisfaction and fostering positive relationships

4. Documentation: Accurately document customer interactions including enquiries, issues and resolutions in the customer support system

5. Feedback Collection: Gather and report customer feedback to help improve our services

6. Team Collaboration: Collaborate with other customer support team members to ensure seamless service and support

7. Continuous Improvement: Participate in ongoing training and development to enhance product knowledge and customer service skills

Work Schedule: 6 days 9 hours rotational shift

Mandatory skills:

- Graduate
- Good communication, both verbal and written

Prior experience in customer care or healthcare industry will be an advantage

We are looking for individuals who are passionate about customer service, possess strong communication skills, and can thrive in a fast-paced healthcare environment. If you meet the qualifications and are eager to make a positive impact on the healthcare sector, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada (preferred)
- English (preferred)
- Hindi (preferred)
- Tamil (preferred)

Work Location: In person

**Speak with the employer**
+91 9611202958