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Student Counselor
4 months ago
Responding to Enquiry Calls and managing Walk-ins (including handling
walk-ins for other counsellors in their absence)
Conducting a thorough assessment of Student Profiles
Providing Career Counselling - guiding students to suitable programs and
countries based on their interests and needs
Ensuring confidentiality and privacy when dealing with student information
Offering guidance and advice to students on appropriate study options
considering their academic background, interests, and career aspirations
Supplying students with accurate and dependable information
Promptly sharing course options post-counselling
Updating CRM without leaving any pending tasks
Timely following up with students, maintaining ongoing communication
Conducting program searches for students requesting programs not on the
provided list
Forwarding Application Requests to the Processing Department
Collecting necessary documents from students as per the Processing
Department's requirements
Forwarding university mail communications to the Processing Department
Conducting Offer follow-ups in collaboration with the Processing
Department
Handling Payment Conversions
Coordinating interviews, both mock and university interviews, with the
interview team and providing student feedback
Referring students to the IELTS department when an IELTS score is necessary
Assisting with Visa Processing Department tasks
Sending students' required documents to the Documentation Department
promptly after fee payment
Providing Pre and Post Departure Assistance
Serving as the main point of contact for students on behalf of Edroots
Coordinating with other departments like Processing, Documentation, IELTS
for student updates
Keeping the company mobile and WhatsApp active for efficient
communication
checking the spam folder
Participating in company events and representing the company at event
locations when necessary, such as Expos, Marketing activities, Annual
meetings, etc.
Adhering to company policies
Language: Malayalam & English.
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
Work Location: In person
Application Deadline: 22/04/2024
Expected Start Date: 29/04/2024