Customer Service Representative
6 months ago
To process all assigned work efficiently, accurately and within prescribed SLAs
- To demonstrate an all-round knowledge of the company’s products and processes
- Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Contributes to team effort by accomplishing related results as needed.
- Maintain the company’s compliance standards and own compliance training
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to colleagues and line management
**Job Type**: Contract
Contract length: 6 months
Schedule:
- UK shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Expected Start Date: 07/06/2024
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