Customercare Executive

Diploma or equivalent or bachelor’s degree.
- Previous experience in customer service or a related field is preferred.
- Strong communication and interpersonal skills.
- Resolve customer complaints and issues effectively, aiming for first-contact resolution whenever possible.
- Maintain a deep understanding of the company’s products, services, and policies to provide accurate information and guidance.
- Document all customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Collaborate with other departments to address and resolve customer concerns and provide feedback for continuous improvement.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Stay updated on product changes, new services, and industry trends to provide relevant and current information to customers.
- Handle and prioritize tasks and workloads efficiently while managing multiple customer interactions simultaneously.
- Adhere to company policies and procedures, including data protection regulations and customer service standards.
- Maintaining Customer Data & Daily Reports & Workflow.

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

Work Location: In person