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Avp Salesforce Coe

4 months ago

Delhi, India Barclays Full time

Job Title: AVP Salesforce COE
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
Responsible for providing end-to-end support administration of Barclays Salesforce CRM being used across UK and other international markets. The overall job responsibilities includes but is not limited to Stakeholder management, Incident management, Project deliveries for new features and enhancements, data mining, running queries and extensive reports and dashboards creation on lightning & Analytics for the management. Building process & idea oriented meaningful presentations for the group. Should be able to take lead on new initiatives and ensure end to end deliverability. To initiate, formulate and present recommendations based on analysis to influence the decisions made by the Project management, the Salesforce Global Practice and its stakeholders. Responsible for reporting progress on your work streams regularly to the project manager and other key stakeholders.

What will you be doing?
Leadership
- Work closely with Salesforce Product Owners across various business areas to help structure the program and help run the CRM program across multiple locations
- Work on the platform’s long and short term priorities across the organization in the form of a roadmap and focus on delivering as per agreed priorities
- Be the senior counsel in the department and contribute materially into other departmental and organisational initiatives.

What we’re looking for:
Educated to Graduate level as a minimum, preferably in a business discipline.
- Salesforce certified administrator
- Previous success working within a financial services environment preferably in CRM, Marketing & Client services space
- Excellent verbal and written communication skills in English - this role will require the ability to present complex insights in a digestible format both within Salesforce CRM team and to other teams (e.g. technology, marketing, compliance).
- Ability to present using standard tools (e.g. PowerPoint, Excel) to internal audiences in order to gain buy-in and agreement to change processes / project delivery.
- Ability to communicate complex messages in synthesised format to senior audiences - with positive outcomes.

Skills that will help you in the role:
Demonstrably ‘Advanced’ in the majority of Barclays Competencies, including:

- Communication / Influence
- Relationship / Partnership approach
- Technical Skills and Knowledge
- Planning & Organising
- Problem Solving / Decision making
- Team Building / Team Player

Where will you be working?
Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by