Customer Service Coordinator

3 months ago


Kota Rajasthan, India Array management Full time

**Key Responsibilities**:

- **Customer Support**: Handle customer inquiries and resolve issues efficiently.
- **Team Leadership**: Oversee and mentor the customer service team, including training and performance evaluations.
- **Process Improvement**: Identify and implement improvements to customer service processes.
- **Reporting**: Monitor and report on service metrics and team performance.
- **Collaboration**: Work with HR to support recruitment, onboarding, and training of customer service staff.

**Qualifications**:

- **Local Language Proficiency**: Fluent in local languages relevant to the region.
- **Communication Skills**: Strong in verbal and written communication, with confidence and persuasive abilities.
- **Technical Requirements**: Must have a personal _**laptop**_ for work-related tasks.
- **Target-Oriented**: Ability to meet and exceed service and performance targets.

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person


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