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Packaging & Ticketing Executive

4 months ago

Raipur, India Great find recruitment Full time

Position**:TICKETING & PACKAGING EXECUTIVE(FLUENT ENGLISH MUST)**

**FOR RAIPUR NO.1 TOURS & TRAVEL COMPANY**

Experiences**:1 yrs+**

Salary**:12,000 T0 20,000(Negotible)**

Location**:Raipur**

Call**:Aarti 8717828164**

**Utilize ticketing systems and online platforms to search and book tickets according to customer preferences, including destinations, travel dates, seating preferences, and budgets.

**Stay informed about various travel destinations, airlines, transportation options, fares, and travel regulations to provide accurate and relevant information to customers.

**Assist customers in planning their travel itineraries, including connecting flights, layovers, and ground transportation, to ensure smooth and efficient travel experiences.

**Calculate fares based on different factors such as class, route, and availability. Inform customers about discounts, promotions, and special offers to maximize customer satisfaction.

**Manage and update customer reservations, including changes, cancellations, and rebooking requests. Coordinate with airlines or transportation providers to resolve any booking issues.

**Collect customer payments securely and accurately. Provide customers with payment options, process transactions, and issue tickets or booking confirmations.

**Guide customers on travel document requirements, such as passports, visas, and health-related documents, to ensure compliance with entry regulations.

**Provide post-booking support to customers, addressing inquiries, changes, or issues that may arise before or during their travel. Assist with rebooking or refund processes when necessary.

**Meet or exceed sales targets by promoting additional services, such as travel insurance, hotel bookings, car rentals, or vacation packages, and offering personalized recommendations to enhance the customer's travel experience.

**Requirements**:
Strong knowledge of t**ravel destinations, airlines, ticketing systems, fare rules, and travel-related regulations.**

**Excellent customer service and interpersonal skills, with the ability to effectiv**ely communicate, listen attentively, and address customer needs.

Comfortable using computer systems, ticketing software, and online booking platforms. Familiarity with GDS (Global Distribution Systems) is a plus.

Accurate data entry skills and a keen eye for detail to ensure error-free bookings and information provided to customers

Willingness to work in a fast-paced environment with flexible working hours, including evenings, weekends, and holidays.

Proficiency in multiple languages is an advantage, especially if serving a diverse customer bas

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid time off

Schedule:

- Day shift
- Morning shift