Lounge Attendant

2 months ago

Bengaluru Karnataka, India The Fume Lounge Full time

A Lounge Executive is responsible for ensuring that guests have an exceptional experience in the lounge area, providing high-quality service, and maintaining a welcoming atmosphere.

**Key Responsibilities**:
**Guest Experience Management**:

- Greet and welcome guests in a warm and friendly manner.
- Ensure guests are comfortably seated and attend to their needs promptly.
- Handle guest inquiries, requests, and complaints, resolving any issues to ensure guest satisfaction.

**Service Excellence**:

- Oversee the daily operations of the lounge, including seating arrangements, cleanliness, and overall ambiance.
- Ensure high-quality service is provided to all guests, including serving food and beverages promptly.
- Maintain up-to-date knowledge of menu offerings and make appropriate suggestions to guests.

**Operations & Coordination**:

- Coordinate with the kitchen and bar staff to ensure timely and accurate delivery of orders.
- Manage reservations and walk-in guest seating, ensuring optimal use of lounge space.
- Assist in planning and organizing special events or promotions in the lounge.

**Team Collaboration**:

- Work closely with the Lounge Manager and other team members to ensure smooth operations.
- Train and mentor junior staff in customer service, food and beverage handling, and overall hospitality standards.

**Inventory and Stock Management**:

- Monitor stock levels of food, beverages, and other supplies, ensuring timely reordering.
- Assist in maintaining inventory records and reporting any discrepancies to the management.

**Health & Safety Compliance**:

- Ensure the lounge complies with health, hygiene, and safety standards at all times.
- Implement proper sanitation and cleanliness procedures to maintain a clean and safe environment for guests and staff.

**Reporting**:

- Prepare daily reports on lounge performance, including guest feedback, operational issues, and sales figures.
- Provide suggestions for improvement in operations and guest services based on feedback and observations.

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent (degree in hospitality management is a plus).
- **Experience**: 2-3 years of experience in a similar role in the hospitality industry.
- **Skills**: Strong customer service skills, excellent communication and interpersonal skills, ability to handle pressure, and multitasking.
- **Technical Skills**: Proficient in the use of reservation and point-of-sale (POS) systems.
- **Personality**: Friendly, approachable, well-groomed, and customer-focused.
- **Physical Requirement**: Ability to stand for extended periods and work flexible hours, including evenings and weekends.

**Job Types**: Full-time, Permanent

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8105108713

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