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Client Servicing Executive

4 months ago

Calicut Kerala, India Brandswamy Full time

As a Client Service Representative, you will be the primary point of contact for our clients, providing them with exceptional service and support. Your main responsibilities will include:

- Building and maintaining strong relationships with clients to understand their needs and preferences.
- Providing product or service information to clients and addressing any questions or concerns they may have.
- Processing orders, returns, and exchanges efficiently and accurately.
- Resolving client issues and complaints effectively, escalating as needed to ensure a positive resolution.
- Collaborating with other departments, such as sales and operations, to ensure seamless service delivery.
- Keeping accurate records of client interactions and transactions using our CRM system.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Minimum of one year of experience in a client service or customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with CRM software preferred.
- Positive attitude and willingness to go above and beyond to meet client needs.
- Ability to work independently as well as part of a team.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 2 years (required)

Work Location: In person

Application Deadline: 13/06/2024