Process Coordinator
3 months ago
**Hiring For** **Process Coordinator**
- Handles the client onboarding process.
- Sets up project files, documentation, and schedules initial meetings. Ensures all required resources are allocated.
- Allocates tasks to relevant departments and team members.
- Monitors deadlines and quality of deliverables.
- Maintains an ongoing checklist of tasks and their status.
- Assists with preparing for client meetings, ensuring any necessary reports or documentation are ready.
- Record MOM and follow up on meeting outcomes and client requests.
- Ensures invoices are generated and sent as per the schedule.
- Follows up on payments and records any discrepancies or delays.
- Keeps records of out-of-scope tasks and ensures they are billed accordingly.
- Handles any escalations from the client or internal teams.
- Raises help tickets and track resolution.
- Keep a record of all help tickets raised.
- Participate in regular meetings to discuss challenges, successes, and opportunities for process improvement.
- Leadership and teamwork.
- Maintaining daily, weekly & monthly reports.
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- total work: 2 years (required)
Work Location: In person
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