Immigration Case Assistant
6 months ago
**Job description**
Job location: Remote
**Responsibilities**
- Professional writing such as cover letters, submissions and storylines of customer scenarios
- Ability to fill various kinds of immigration forms
- Focus on high accuracy and on-time submission when working on customer case files
- Research as required and document drafting
- Following up and organize file lists
- Handle a high volume of files in a very fast-paced environment
- Follow up promptly with the clients for any pending replies or documents from their end
- Manage work load as per strict deadlines
- Respond to all client inquiries in a timely manner
**Additional Skills**
- Fast-paced environment, work under pressure, tight deadlines.
- Excellent document management skills
- Advanced knowledge of Microsoft Office
- Willingness to conduct extensive research
- Ability to handle customers in difficult and stressed-out situations with positivity and empathy
- Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi or Urdu an asset)
- Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
- Aptitude to learn new skills on various software
- Expertise and efficiency with time management, multi-tasking and problem-solving abilities
- Possess good typing speed
- Must be friendly and highly motivated with excellent interpersonal skills
- Must be highly organized, and detail-oriented
- Must be results-driven; and be effective working independently
**Salary**: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid time off
- Work from home
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Commission pay
**Experience**:
- immigration case processing: 1 year (required)
Work Location: Remote
Expected Start Date: 01/12/2021
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