Applications Support Shell

4 months ago

Mumbai, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

This role requires a wide variety of strengths and capabilities, including:

- Bachelors degree or equivalent experience
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Independently handle user queries/issues resolution:

- Automation and toil reduction : Understand manual repetitive work currently carried out and implement scripts or leverage tools/technologies to automate and reduce manual toil
- Monitoring and Alerting : Implement alerting to proactively capture issue and mitigate the problem
- Change, Release, Problem Management and Incident Management: Follow all standard procedures as per ITIL
- Clear analytical thinking and excellent communication skills
- Self-starter & ability to work in a team or autonomously when required
- Ability and willingness to develop technical SME and business knowledge
- Commitment and ability to meet deadlines in a highly dynamic environment
- Provide front line support to our business users, build strong relationships with users and other key stakeholders

Technical skills:

- Working knowledge of Linux, Windows, Cloud/AWS/Kubernetes platforms
- Scripting knowledge in Shell, Python, Java script
- Databases : Oracle, MS SQL, Cassandra
- Tools : Geneos, Cloud Watch, Splunk, Grafana, AppDynamics, Dynatrace, ServiceNow, Symphony, zoom, Autosys, Intellij etc

Stakeholder management:

- Provide Technical support of Production systems
- Improvement of overall quality and level of service, maximizing service availability levels
- Escalate potential incidents to relevant stakeholders and ensure no impact to business deliverables to clients

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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