
Operations I
3 weeks ago
JOB DESCRIPTION - OPERATION I - LEVEL 1
**Position summary**:
**Required Skill Set**:
- Primary point of contact for cases reported from users/technicians in US and Canada.
- Should be able to classify and prioritize cases as per severity.
- Assist teammates with identifying the impact of cases.
- Take ownership of incidents that need immediate actions as per the knowledge base. Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
- Keeping affected business partners informed about any changes or impact due to outage.
- Escalating the process as necessary per established escalation policies.
- Basic knowledge of computers.
- Excellent written and verbal communication Skills
- Ready to work in a 24*7 Environment.
- Represent CompuCom in a professional manner and communicate effectively to stakeholders.
- Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns.
Work Location: EON, Kharadi.
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