Client Care Executive

2 months ago

Bengaluru Karnataka, India Standard Chartered Full time

**Job Summary**
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules / regulations and group policies
- Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg - proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)

**Key Responsibilities**

**Strategy**
- Awareness and understanding of the Group’s business strategy and model appropriate to the role

**Business**
- Awareness and understanding of the client care centre inbound role and the impact of economic and market environment in which the Group operates

**Processes**
- Responsible for executing and supervising the Service Levels, identifying the business opportunities, challenges, constraints which needs to get highlighted and bring in controls.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

**Risk Management**
- The ability to interpret the Call drivers, identify key issues based on this information and put in place appropriate controls and measures

**Governance**
- Responsible for assessing the effectiveness and deliver effective governance, oversight, if necessary, oversee changes in these areas;
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

**Key stakeholders**
- Client Experience Team

**Skills and Experience**
- BCOM OR EQUVILENT

**Qualifications**
- Basic computer skills

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our uniq

  • Client Care Executive

    6 months ago

    Bengaluru, India Covenant Consultants Full time

    Standard Chartered Bank is seeking a dynamic and customer-focused individual to join our Indian Client Care team as a Customer Care Executive. In this role, you will be responsible for providing exceptional customer support and resolving inquiries related to banking products and services, primarily through voice interactions. If you are a service-oriented...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    ChatGPT Job Title: Customer Support Executive (Night Shift) - Medical Background **Job Description**: Are you passionate about providing exceptional customer support and making a positive impact in the healthcare industry? Join our team at Lifetime Health as a Customer Support Executive for the night shift, where you'll play a crucial role in ensuring our...

  • Customer Support Executive Health Care

    2 months ago

    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    Job Title: Customer Support Executive - Health Care Location: Bangalore Company: Lifetime Health About Us: Lifetime Health is a leading healthcare home service startup dedicated to providing personalized and top-quality healthcare services to our clients. We are committed to improving the health and well-being of our customers by delivering the highest...

  • Client Care Executive

    4 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **JOB SUMMARY** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with individual performance and manage delivery of KPIs - Ensure that team meets required Targets - Manage, motivate and train team to ensure that performance is optimized - Ensure that team is not providing any incorrect...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India ESATISFY HR SOLUTIONS Full time

    We are Hiring For Customer Care Executive. A Customer Care Executive is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization. Qualification - Should be a Graduate from any field Experience - Freshers and Min 1 year of experience from BPO Salary -...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India ESATISFY HR SOLUTIONS Full time

    We are Hiring For Customer Care Executive. A Customer Care Executive is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization. Qualification - Should be a Graduate from any field Experience - Freshers and Min 1 year of experience from BPO Salary -...

  • Customer Care Executive

    3 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Non Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English can apply.** **Interview: Walk-in drive** **Freshers and Experience can be apply** **Salary: 16500 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(NON Voice Process) **for our esteemed client. Any Graduate with excellent communication skills in **English apply.** **Interview: Walk-in drive** **Freshers and Experience can apply** **Salary: 15000 to 20000 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1 rotational week...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India impetusON Full time

    We are in need of Customer Care Executives for a very prominent client in bangalore. The Specs are: - Graduates(10+2+3)/Post Graduates - 1-3 yrs of experince in CC voice process - **Excellent English and Hindi**: - Day Rotational Shift for female - 24*7 shift for male(one way drop and Night shift allowances will be provided) **Salary**: ₹12,000.00 -...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English with Hindi, Kannada, Tamil and Malayalam can apply.** **Interview: Walk-in drive** **Freshers and Experience can be apply** **Salary: 15000 to 20000 take home per month** **Job Location:...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English with Hindi, Kannada, Tamil, Telugu and Malayalam can apply.** **Interview: Walk-in drive** **Freshers and 6months/1 year of experience on paper as CCE/CSE can apply** **Salary: 15000 to 20000 take...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Recruitster India pvt ltd Full time

    Urgent hiring for Customer Care Executives for BANKING process Designation - Customer Care Executives Location - Bangalore Salary - 14500/- take home +attractive incentives Education: Graduate/ Undergraduate/Fresher/ Experienced can apply Languages: English ＋1 South language is mandatory (Kannada/Tamil/Telugu/Malayalam） Day shifts, 6 days...

  • Customer Care Executive

    3 months ago

    Bengaluru, Karnataka, India Boston Business Solution Private Limited Full time

    Role—Customer care Executive. Education Qualification—PUC or Graduation Experience Details—Fresher & Experienced **Languages Known**—**Excellent English & Hindi Only** Rounds of Interview--- Initial Screening Ops round Client Round - Notice Period Immediate Joiners **- Salary Offered— Fresher, CTC 17000- 26000 CTC** Nature of...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India subhadrajobsconsultancy Full time

    1) Hi, We Have The opening for the customer care executive Qualification : Any Graduates 6 Days working 9 hours of rotational work 8am to 8pm (female) 8am to 12am (male) 1 Rotational Off Work from Office CTC : Upto 22,000/- per month* Quarterly Bonus : 3,894/ No. Of requirements : 50 2)Hi, we have the opening for customer care...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India Boston Business Solution Private Limited Full time

    **Role-Customer Care Executive.** ==> Education Qualification-Both Graduates and under graduates. **==> Experience Details-1 Year of Experience on paper as CCE/CSE (Only International US Shift Experienced)** **==> Languages Known-English** ==> Rounds of Interview--- Initial Screening/ Ops round/Client Round **==> Notice Period--> Immediate...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    **Customer Care Executive Job Description** A customer support executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    **Customer Care Executive Job Description** A customer support executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    A customer Care executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may include the following responsibilities: -...

  • Client Account Executive

    6 months ago

    Bengaluru, Karnataka, India Pococare Full time

    **Key Responsibilities**: - Onboarding and activating customers on the Pococare platform for assigned clients. - Coordinating with delivery partners such as ambulance providers and hospitals. - Collaborating with payer networks (TPAs, Insurance companies) for cashless and streamlined care. - Executing consumer engagement initiatives to raise awareness of...

  • Customer Care Executive

    3 weeks ago

    Bengaluru, Karnataka, India Force Management Full time

    **We are Looking for Customer care Executive for Bangalore Location.** **For Speak to Employer - 8420612233** Fluent in Hindi and English needed must. Exp - Minimum 2Yrs in Customer care. Location - JP Nagar - 7th Phase, Bangalore **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Health...