Female Front Desk Associate

4 days ago


Gurugram Haryana, India Bellator Media Private Limited Full time

Front Desk Associate - Golf Course Road Branch

About FitClub

FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.

We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities

1. Front Desk Operations:
Greet members and guests warmly, ensuring a positive first impression.

Manage check-ins, provide information about services, and enforce facility policies.

2. Membership Assistance:
Address inquiries about memberships, programs, and promotions.

Support new member sign-ups, renewals, and account management.

3. Customer Support:
Handle client questions, concerns, and complaints professionally and efficiently.

Escalate issues to relevant team members when necessary.

4. Facility Management:
Maintain a clean and organized reception area.

Ensure promotional materials and supplies are readily available.

5. Appointment Scheduling:
Assist members in booking personal training sessions, classes, or other services.

6. Payment Processing:
Process membership payments and manage billing inquiries.

Update account information as needed.

7. Sales Coordination:
Connect potential members with the sales team to discuss membership options.

Support lead generation by sharing insights about member inquiries and interests.

8. Promotions and Upselling:
Inform members about special offers, events, and services.

Encourage upselling opportunities to enhance the client experience.

9. Client Engagement:
Build relationships with members to encourage loyalty and retention.

Provide personalized support and assistance as needed.

10. Team Collaboration:
Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

Skills & Qualifications
- Exceptional communication and interpersonal skills.
- Professional demeanor with a customer-focused attitude.
- Experience in customer service or hospitality is a plus.
- Strong organizational and multitasking abilities.
- Proficiency in administrative tasks and payment systems.
- A passion for health and fitness is highly valued.

**Benefits**:

- Competitive salary with performance-based incentives.
- Career development opportunities in the fitness industry.
- Be part of a dynamic, health-conscious team at our new branch.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

Application Question(s):

- What is your current in hand salary per month?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person



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