Customer Care Executive
4 weeks ago
**Key Responsibilities**:
- **Customer Interaction**:
- Gather feedback and provide updates on their concerns or issues.
- **Issue Resolution**:
- Identify and troubleshoot customer issues with the PRIC platform.
- Escalate unresolved issues to the technical or relevant departments for quick resolution.
- **Platform Monitoring**:
- Regularly monitor the PRIC platform for customer activity and potential problems.
- Ensure seamless operation and report any anomalies affecting the customer experience.
- **Customer Engagement**:
- Build and maintain strong relationships with customers.
- Ensure timely follow-ups and personalized communication to enhance customer satisfaction.
- **Reporting and Documentation**:
- Maintain records of customer interactions, feedback, and resolutions in the CRM system.
- Generate regular reports on customer satisfaction and common issues for management review.
**Qualifications and Skills**:
- Bachelor’s degree in any discipline.
- 0 to 1 years of experience in a customer service or CRM role (preferred).
- Strong communication and interpersonal skills.
- Problem-solving mindset with the ability to multitask effectively.
- Familiarity with CRM tools and software (preferred).
- Basic understanding of technology platforms and operations.
**What We Offer**:
- Competitive salary.
- Opportunity to work with a dynamic and innovative team.
- Growth and learning opportunities within the organization.
**How to Apply**:
You can Connect me through Call or WhatsApp on: 7387875420
**Job Types**: Full-time, Fresher
Pay: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
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