Ujjivan Small Finance Bank | Specialist-Product Growth | india

1 week ago

Delhi, India Ujjivan Small Finance Bank Full time
POSITION DESCRIPTION

JOB TITLESpecialist-Product GrowthGRADEM

DEPARTMENTDigital BankingLOCATIONHO

SUB-DEPARTMENTDigital ChannelsTYPE OF POSITIONFull-time

REPORTS TODigital Adoption LeadREPORTING INTONA

ROLE PURPOSE & OBJECTIVE

Responsible to drive retail digital adoption and usage across all customers and BranchesResponsible to train Business team across Digital products and platforms and also drive Customer engagement program for seamless digital onboarding and usageResponsible to publish reports / analysis at Bank & Branch Level to improve Digital AdoptionResponsible to drive Product Marketing campaigns & Contests for branches

SIZE OF THE ROLE

FINANCIAL SIZENON-FINANCIAL SIZEAchieve digital penetration KPIs for fresh registrations & activationGenerate self-service deposits, incremental CASA Balances, Bill Payments, etc. through Business & Customer CampaignsManage 3-4 PartnersDevelop 20-25 campaigns with business valuePortfolio – Retail digital products and platform for PAN India BranchesPrepare regulatory reporting – 5-6 reports / DecksTraining to Branches through Virtual & In-Person modeManage Business and Customer escalations

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Drive Customer Digital adoption and usage for PAN India BranchesCreate and execute Cross Sell / Up Sell campaigns for all products for existing to Bank CustomersDesign campaign to increase balances in Savings Accounts & Current AccountsOversee Campaigns and process related to onboarding Customers on Digital Channels & Products and its usage, maximize Customers using digital Channels for transactionsGenerate Digital Deposits and increase the usage of services available on Digital platforms thus resulting in decreased footfall on assisted services channelsGenerate Digital Collections and increase the usage of Digital services on assisted services channels to increase collectionsGenerate Digital Transactions and increase the usage of services available on Digital platforms thus resulting in decreased footfall on assisted services channelsDrive business for self-service product available on Digital Channels to start with Deposits, Remittance, services and loans (in pipeline)Customer (Both Internal & External) Train Business team on Digital products / platforms in order to communicate effectively to CustomersReview Customer onboarding experience and provide inputs to Product team for enhancements/new launchesReview Customer feedback and complaints and create actionable for solutionExecute launch plan along with product team for any new product or services releases on Digital channels platformCreate tools, training material and conduct regular trainings with branches to ensure knowledge dissemination of digital channel capabilities, driving digital targets through branches and managing processes of addressing customer complaints related to digital channelsInternal Process Prepare monthly /quarterly regulatory reporting’s pertaining to Digital ChannelsTrack and publish Digital campaigns impact to supervisorPublish monthly/weekly/daily digital adoption and usage sheet to branchesReview Branch Scorecard and take necessary action for gapsCreate and monitor policies related to Digital Adoption & Engagement, Downtime communication etcReview service index parameters and work with IT and payments to reduce technical declines and delay in reversing failed transactionsReview the performance of Digital Channels and work with IT for better response time and its availabilityManage partner’s payments and invoice processingPrepare presentation for internal requirement to Board/Committees or external i.e investor / Regulatory / Educational etc for Digital Banking products/servicesPartner contract and SLA managementInnovation & Learning Benchmark Digital platforms and services in industry and provide inputs to Digital product team Keep up to date on new regulatory requirement on Digital ChannelsAnalyze customer engagement strategy and implement best practices To be updated on various circulars/guidelines issued from time to time by Regulator/Govt Body on Digital payments/channelsMonitor and learn best practices from competitors and implement wherever applicable

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

EducationalQualificationsGraduate / Post Graduate / MBA

Experience(Years and Core Experience Type)2 - 5 years in Program Management` / Digital Marketing / Product management

CertificationsGoogle analytics, Data analytics. Customer engagement platform, Product Marketing, Digital Banking from IIBF

Functional SkillsDesigning 360-degree Customer engagement strategy and implementing itExperience in training Branch teams and manage escalations from Business team and CustomersAdvanced Presentation & Excel skillsKnowledge of banking products and servicesQualitative and Quantitative research and analytics to drive actionable insights

Behavioral SkillsStructured thinker, effective communicator with excellent written communication skillsGood analytical & presentation skillsProficiency in English written and verbal communication skills

CompetenciesHe/ she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.Driving InnovationFacilitating Change

KEY INTERACTIONS

INTERNALEXTERNALMarketing, legal, Finance, SQRegional Business Team & BranchesDelivery ITRisk, compliance and Infosec TeamVertical heads within Digital Banking DepartmentRegional and Corporate Product TeamPartners / Service Providers

  • Digital Transformation Specialist for Retail Banking

    1 week ago

    Delhi, Delhi, India Ujjivan Small Finance Bank Full time

    We are seeking a highly motivated and experienced Digital Transformation Specialist to join our team at Ujjivan Small Finance Bank. As a key member of our Digital Banking Department, you will play a crucial role in driving the adoption and usage of digital channels across all customers and branches.Job Description:The successful candidate will be responsible...

  • Ujjivan Small Finance Bank | Specialist-Product Growth | delhi

    1 week ago

    delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLESpecialist-Product GrowthGRADEMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTDigital ChannelsTYPE OF POSITIONFull-timeREPORTS TODigital Adoption LeadREPORTING INTONAROLE PURPOSE & OBJECTIVEResponsible to drive retail digital adoption and usage across all customers and BranchesResponsible to train Business team across Digital...

  • Product Digital Adoption Specialist

    1 week ago

    Delhi, Delhi, India Ujjivan Small Finance Bank Full time

    Job DescriptionUjjivan Small Finance Bank is seeking a highly skilled Product Digital Adoption Specialist to join our team. As a key member of our Digital Banking Department, you will play a crucial role in driving retail digital adoption and usage across all customers and branches.About the RoleThis is an exciting opportunity for a motivated and...

  • Loan Officer

    3 months ago

    Uttam Nagar, Delhi, Delhi, India Ujjivan Small Finance Bank Full time

    **Loan Officer-Housing Loans - Uttam Nagar**: North 2240-Uttam Nagar, Uttam Nagar, Delhi, India - Department- NORTH BUSINESS- Job posted on- Sep 25, 2024- Employment type- Permanent**Group Company**: Ujjivan Small Finance Bank **Designation**: Loan Officer-Housing Loans (UB-HSG-EB-LOH), Loan Officer-Housing Loans (UB-HSG-NB-LOH), Loan Officer-Housing Loans...

  • Specialist-Product Growth

    1 week ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLESpecialist-Product GrowthGRADEMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTDigital ChannelsTYPE OF POSITIONFull-timeREPORTS TODigital Adoption LeadREPORTING INTONAROLE PURPOSE & OBJECTIVEResponsible to drive retail digital adoption and usage across all customers and BranchesResponsible to train Business team across Digital...

  • Specialist-product growth

    1 week ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLESpecialist-Product GrowthGRADEMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTDigital ChannelsTYPE OF POSITIONFull-timeREPORTS TODigital Adoption LeadREPORTING INTONAROLE PURPOSE & OBJECTIVEResponsible to drive retail digital adoption and usage across all customers and BranchesResponsible to train Business team across Digital...

  • Small Finance Bank | Gold Loan Officer | india

    21 hours ago

    Delhi, India Small Finance Bank Full time

    Company DescriptionBiggest Growing Small Finance BankRole DescriptionThis is a full-time on-site role for a Gold Loan Officer Ahmedabad, Rajkot, Mehsana, Junagadh.The Gold Loan Officer will be responsible for evaluating loan applications, determining loan eligibility, explaining loan options to customers, and ensuring compliance with regulations. The role...

  • Credit Risk Management Lead

    2 hours ago

    Delhi, Delhi, India Ujjivan Small Finance Bank Full time

    About the Role:Ujjivan Small Finance Bank is seeking a skilled Credit Risk Management Lead to join its team. As a key member of the bank's risk management function, you will be responsible for developing and implementing credit risk strategies that align with the bank's business objectives.Key Responsibilities:Develop and maintain a comprehensive...

  • Specialist-Product Growth

    1 week ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLESpecialist-Product GrowthGRADEMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTDigital ChannelsTYPE OF POSITIONFull-timeREPORTS TODigital Adoption LeadREPORTING INTONAROLE PURPOSE & OBJECTIVEResponsible to drive retail digital adoption and usage across all customers and BranchesResponsible to train Business team across Digital...

  • High Salary: Specialist-Product Growth

    1 week ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLESpecialist-Product GrowthGRADEMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTDigital ChannelsTYPE OF POSITIONFull-timeREPORTS TODigital Adoption LeadREPORTING INTONAROLE PURPOSE & OBJECTIVE1. Responsible to drive retail digital adoption and usage across all customers and Branches2. Responsible to train Business team across...

  • Product Growth Expert-Digital Adoption

    1 week ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEProduct Growth Expert-Digital AdoptionGRADESMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTTYPE OF POSITIONFull-timeREPORTS TOLead – Digital AdoptionREPORTING INTONAROLE PURPOSE & OBJECTIVEResponsible for driving digital adoption and usage for digital products platforms among retail customers. Shifting customers from...

  • Product growth expert-digital adoption

    1 week ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEProduct Growth Expert-Digital AdoptionGRADESMDEPARTMENTDigital BankingLOCATIONHOSUB-DEPARTMENTTYPE OF POSITIONFull-timeREPORTS TOLead – Digital AdoptionREPORTING INTONAROLE PURPOSE & OBJECTIVEResponsible for driving digital adoption and usage for digital products platforms among retail customers. Shifting customers from...

  • Digital Banking Specialist

    1 week ago

    Delhi, Delhi, India Ujjivan Small Finance Bank Full time

    Job Description:We are seeking a highly skilled Digital Banking Specialist to drive retail digital adoption and usage across all customers and Branches. As a key member of our team, you will be responsible for training Business teams on Digital products / platforms, managing customer escalations, and executing launch plans for new products or services...

  • AU SMALL FINANCE BANK | Cluster Manager | delhi

    2 weeks ago

    delhi, India AU SMALL FINANCE BANK Full time

    Role: Cluster Business Manager Agri BankingVertical: Agri Banking (Sales)Location: Multiple Locations (Delhi, Jaipur, Mumbai)Relevant Experience: - 6-8 years of Working Capital sales experienceJob Responsibilities:Financial:-Responsible for Area/Clusters' Business Targets at desired IRRIntroduce and implement new marketing and sales promotion initiatives...

  • AU SMALL FINANCE BANK | Cluster Manager | delhi

    2 weeks ago

    delhi, India AU SMALL FINANCE BANK Full time

    Role: Cluster Business Manager Agri BankingVertical: Agri Banking (Sales)Location: Multiple Locations (Delhi, Jaipur, Mumbai)Relevant Experience: - 6-8 years of Working Capital sales experience Job Responsibilities: Financial:-Responsible for Area/Clusters' Business Targets at desired IRR Introduce and implement new marketing and sales promotion initiatives...

  • AU SMALL FINANCE BANK | Cluster Manager | delhi

    2 weeks ago

    delhi, India AU SMALL FINANCE BANK Full time

    Role: Cluster Business Manager Agri Banking Vertical: Agri Banking (Sales) Location: Multiple Locations (Delhi, Jaipur, Mumbai) Relevant Experience: - 6-8 years of Working Capital sales experience Job Responsibilities: Financial:- Responsible for Area/Clusters' Business Targets at desired IRR Introduce and implement new marketing and sales...

  • Unity Small Finance Bank | Head of Market Risk | delhi

    2 weeks ago

    delhi, India Unity Small Finance Bank Full time

    1.Portfolio Risk Management- A cross asset top-down view for senior management to understand the various market risks across the trading and banking landscape that Unity Bank is exposed to; including highlighting material risks whether they are driven by individual trades or caused by concentrations or market liquidity concerns.2.Responsible for the...

  • Field Credit Officer

    3 weeks ago

    Budh Vihar, Delhi, Delhi, India Ujjivan Small Finance Bank Full time

    **Field Credit Officer-MB and RB**: North 2206-Budh Vihar, North West Delhi, Delhi, India - Department- NORTH CREDIT MICROBANKING & RURAL BANKING- Job posted on- Nov 21, 2024- Employment type- Permanent

  • Gold Loan Officer

    7 hours ago

    Delhi, India Small Finance Bank Full time

    Company DescriptionBiggest Growing Small Finance BankRole DescriptionThis is a full-time on-site role for a Gold Loan Officer Ahmedabad, Rajkot, Mehsana, Junagadh.The Gold Loan Officer will be responsible for evaluating loan applications, determining loan eligibility, explaining loan options to customers, and ensuring compliance with regulations. The role...

  • Manager Credit Risk

    9 hours ago

    Delhi, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEManager-Credit RiskGRADEAVP-IDEPARTMENTRiskLOCATIONHOSUB-DEPARTMENTCredit RiskTYPE OF POSITIONFull-timeREPORTS TOLead -Credit RiskREPORTING INTONAROLE PURPOSE & OBJECTIVETo ensure implementation of the credit risk management policy approved by the Board.To review, monitor and highlight exceptions to Credit Risk related...