AVP Mgr-Delivery Management

This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Skills and CompetenciesEssential:10+ years of experience in project/program management, preferably in ITSM or Technology Operations.Strong understanding of ITIL or related frameworks (Incident, Problem, Change, CMDB, Knowledge, End user technology, Monitoring, Service Automation, etc.).Proven success leading cross-functional projects from inception to delivery.Excellent communication and presentation skills; able to simplify complex topics for leadership.Hands-on experience with PowerPoint, Excel, and project management tools (e.g., Smartsheet, Jira, MS Project).Demonstrated ownership, independence, and results-driven mindset.Strong stakeholder engagement and relationship-building skills.Preferred:ITIL certification or equivalent experience.Experience with service management platform.PMP, PgMP, or equivalent certification.Background in financial services, banking, or large-scale enterprise environments.EducationBachelor's degree in information systems, business information technology, computer science, or a technical field is preferred.ResponsibilitiesThe AVP, Project Manager will lead the successful delivery of strategic service initiatives across the Service Management function. This role requires a self-motivated leader with deep IT Service Management (ITSM) expertise, strong project execution capabilities, and the ability to define and drive strategy from the ground up.Key Responsibilities:Lead end-to-end delivery of Service Management initiatives (e.g., incident, problem, change, automation, DR, reporting, and operational readiness).Develop and maintain project charters, initiative trackers, detailed project plans, risk logs, and leadership dashboards.Create compelling PowerPoint presentations for executive updates and business storytelling.Proactively identify and remove blockers to maintain momentum and ensure delivery.Manage initiative and portfolio lists with transparency into priorities, dependencies, and progress.Build strong stakeholder relationships across business and technology teams to drive alignment.Ensure project outcomes support operational excellence, risk reduction, and customer satisfaction.Drive accountability, follow-through, and execution discipline across all initiatives.The ideal candidate is a proactive driver of outcomes - someone who develops project charters, shapes strategic direction, removes obstacles, builds stakeholder confidence, and ensures meaningful progress through hands-on leadership, strategic thinking, and collaboration. You’ll also create executive-ready presentations, project plans, and leadership updates that clearly communicate progress, risks, and results - translating technical workstreams into business-relevant impact.Attributes for Success:Self-Starter – Takes initiative and drives progress independently.Problem-Solver – Navigates ambiguity and removes obstacles.Collaborator – Builds trust and influences outcomes across teams.Communicator – Delivers clear, concise, and executive-ready updates.Doer Mindset – Focused on execution and delivery—not just tracking.About the teamBy joining our team, you will engage in impactful work within the Technology Services Group (TSG), collaborating with global teams and contributing to Moody's overarching technology strategies. As a key member of the broader Service Management team, you will play a vital role in driving risk mitigation, enhancing service quality, and optimizing operational efficiency.Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.