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AGM - Area Lead - Vi Stores

4 months ago

Chennai, India Vodafone Idea Limited Full time
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.RoleArea Lead – Vi SoresJob Level/ DesignationM2/ Asst. General ManagerFunction / DepartmentPostpaid / Vi StoresReports toVi Stores LeadJob PurposeManage the mapped Vi Stores and grow customer and revenue market share. Key purpose of the role includes –Increasing footfall, conversion-to-customers and salesIncreasing profitability through innovative sales and revenue maximization programsEnhance customer experience across all VIL retail outletsKey Result Areas/AccountabilitiesAchieve sales target for all products (Post-paid – red, family etc. /Mifi, Premium nos., and other offerings that may be introduced from time to time.Facilitate roll-out/Relocation of Vi StoresManage efficacy of GMB(Google my biz) for end to end implementation, cross pollination, any kind of Non-compliance/non-adherence in your areaEnsure and monitor quality of acquisition through the retail channelAchieve revenue targets at Vi StoresSetting up a governance and following up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineeringFull ownership of complaints accrued from Vi stores as a part of escalation managementOversee Store Manager in key operating costs – store operating cost, people cost etc.Manage churn and achieve customer satisfaction for walk-in customers at Vi StoresWork with Marketing Team to recommend marketing, branding and promotion activities to increase footfallsKeep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employeesIdentify gaps in performance of immediate team and ensure training to bridge the sameCore Competencies, Knowledge, ExperienceUnderstanding of organized retail management best practices and customer relationship managementLeadership & people management skillsMust have technical / professional qualifications:Management GraduateP&L management skillsUnderstanding of organized retail management best practices and customer relationship managementLeadership & people management skillsYears of Experience7-10 years of experience in Retail Operations with at least a couple of years in people management roles.Direct reports9-12 depending on size of Team/territory assigned.Vodafone Idea Limited

(formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership