ServiceNow Business Analyst
2 weeks ago
- Evaluating current/ assigned part of the ServiceNow processes portfolio and identifying potential areas for improvement- Working with stakeholders to gather requirements and guide them to find the best solution that will fit the process in accordance with Sandoz official procedures- Continual Service Improvement - analyzing issues that need resolving or processes that can be improved- Preparing documentations and leading trainings for changes happening in ServiceNow- Training and coaching staff members- Collaborating with managers and executives to ensure changes are effective and benefits realized- Collaborating with developers to ensure best practices are followed for deployment- Performing configuration/ minor development activities as per the official Sandoz processes- Key Performance Indicators (Indicate key facts and figures)- Customer/ Business satisfaction- Successful deployments, measured by BAU ServiceNow KPI’s- Benefits delivered by BPA activities – Risks, Demands and other activities associated with the role- CMMI Maturity Assessment – for the respective area of the BPA
Minimum Requirements:
Work Experience:
- 8-13 years of Business Analyst Experience/ ServiceNow Consultant- 5+ years of consulting/ configuring experience in at least one of the following ServiceNow areas – ITSM or ITOM/CMDB/HAM/SAM or SecOps/IRM or HRSD/Employee Experience- ServiceNow Configuration experience and general platform understanding
Skills:
- Analytical Thinking.- Communication Skills.- Financial Modeling.- Requirements Analysis.- Requirements Gathering.- Stakeholder Management.
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