Salesforce Servicemax Architect

2 weeks ago

Noida, India Birlasoft Full time

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.


Job Title: Salesforce ServiceMax Solution Architect

Location: PAN India

Education: B.Tech/B.E


Desired Profile:

  • 12+years’ experience in Salesforce Service cloud, and Salesforce platform (Force.com)
  • In Depth understanding of all business scenarios achievable from out of the box Salesforce Service Cloud.
  • Must have experience & technical understanding (data model & processes) on ServiceMax implementation.
  • Must have experience with Salesforce Classic to Lightning migration.
  • Must have understanding on the CTI integration between Genesys and Salesforce.
  • Well versed with Salesforce security Model. (Specially role-based sharing model)
  • Must have SFDC Certified Developer (Platform Developer I & PD2) and Salesforce Administrator Certified
  • Exposure to Salesforce Data Masking scenarios
  • Strong LWC development skills.
  • At least 6 years’ experience developing Salesforce customizations (Apex/VF), integrations, and developing and implementing data migrations.
  • A minimum of 4 years’ experience of creating the technical architecture for complex Salesforce implementations
  • A demonstrated ability in technology implementation for full life cycle enterprise software projects (5 years, minimum)
  • Exposure in Global Design templates for large scale enterprises with multiple business units
  • Advanced knowledge and experience of implementing Lightning Components
  • Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Force.com Migration Tool)
  • Experience working in Visual Studio Code, GitLab for code repository.
  • Declarative customization including the creation of Custom objects, Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
  • To understand the full extent of the solution, integration components and how they fit into the Salesforce architecture.
  • Develop strategies to solve complex technical challenges.
  • Lead the technical delivery of Salesforce implementations.
  • Coach and mentor junior technical team members.
  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
  • Should have experience on Work Order Management, Inventory Management, Dispatch Console, PM Engine.
  • Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and end-users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
  • Oversee and govern the implementation along with the team of developers.
  • List & review the list of Standard Objects which are currently used by the customer, ensure the availability of these objects in Lightning & plan the next steps accordingly
  • Developing troubleshooting programs and supervising system modifications.


Personal Characteristics

  • A natural leader who can guide a team designing and building apps on the Salesforce platform.
  • A strong communicator who facilitates team collaboration and combined team effort
  • Ability to simplify concepts, processes, and information.
  • Strong relationship management skills and able to both manage and balance stakeholder expectations.
  • Strong analytic and problem-solving skills
  • Strong technical skills within complex enterprise architecture
  • Excellent organizational skills with proactive approach to workloads

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