Language and Behavior Trainer

2 weeks ago


Delhi, India Value Health Inc Full time
Job Title:

Language and Behavior Trainer

Job Location:

Coimbatore

Job Summary:

We are seeking a dynamic and experienced Language and Behavior Trainer to join our BPO / KPO team in Coimbatore. The ideal candidate will be responsible for training and developing the communication and behavioral skills of our employees, enabling them to effectively handle interactions with US-based clients. This role requires a deep understanding of US culture, language nuances, and customer service expectations.

Responsibilities:

Training Delivery:Conduct training sessions focused on American English language proficiency, including pronunciation, grammar, vocabulary, and accent neutralization.Educate employees on US cultural nuances, customer expectations, and appropriate behavioral responses in various situations.Develop and deliver soft skills training, including communication, empathy, active listening, and conflict resolution.

Content Development:Design and update training modules, materials, and resources to reflect current best practices and client requirements.Create role-playing scenarios and simulations to help employees practice and enhance their skills in a controlled environment.

Assessment & Feedback:Conduct pre- and post-training assessments to evaluate employees' language and behavior skills.Provide constructive feedback and one-on-one coaching to help employees improve their performance.Monitor ongoing agent performance and provide additional training as needed.

Continuous Improvement:Stay updated with the latest trends in customer service, language training, and US cultural dynamics.Collaborate with quality assurance teams to identify areas for improvement and implement necessary changes to training programs.

Reporting:Maintain detailed records of training sessions, attendance, and agent progress.Report on training effectiveness and provide insights on areas for further development.

Qualifications

:

Education:Bachelor's degree in English, Communications, Education, or a related field. A certification in language training or soft skills is a plus.

Experience:5+ years of experience in language training or soft skills training, preferably in a BPO environment.Prior experience in training for US client interactions is highly desirable.

Skills:Exceptional command of American English, including pronunciation, grammar, and vocabulary.Strong understanding of US cultural norms and business etiquette.Excellent communication and interpersonal skills.Ability to engage and motivate trainees.Proficient in using training tools and technologies.

Other Requirements:Strong organizational skills and attention to detail.Exceptional problem-solving and analytical skills.

Working

Conditions:Regular day or afternoon shifts (as per business requirements).Ability to commute/relocate to Coimbatore.This position involves working from the office only. It may require occasional extension of work or weekend work to accommodate the client requests.



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