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Operations Manager

4 months ago

mumbai, India Career Guideline Full time
Operations Manager would be a professional who oversees and manages the customer service operations
within company. He will be responsible for ensuring that the company's customer service meets or exceeds set
standards as he will play a crucial role in customer satisfaction and employee retention.
Roles and Responsibilities
1. Ensure all operations are carried in an appropriate, cost-effective way
2. Improve operational management systems, processes and best practices
3. Help the organization’s processes remain legally compliant.
4. Formulate strategic and operational objectives.
5. Perform quality controls and monitor production KPIs
6. Recruit, train and supervise team members
7. Find ways to implement strategies to increase service quality
8. Ability to handle complaints and escalations
9. Strategizing and Analyzing data and records to make effective decisions
10. Monitor and evaluate teams performance and effectiveness and drive constant methods to bring improvements
11. Organize workflow by fulfilling staffing needs and setting expectations about job performance
12. Drive high performance and customer focused culture
13. Be versatile and transparent culture
Requirements
1. Possess Leadership ability and outstanding organisational skills
2. Excellent interpersonal and intrapersonal skills.
3. Needs to be a multitasker and must have a problem-solving attitude.
4. Good with MS office tools.
5. Must be willing to dedicate his time to the growth and streamlining of the operational process for the
company.
6. Proven work experience as Operations Manager or similar role
7. Knowledge of organizational effectiveness and operations management
8. Familiar with business and industry practices and should be obsessed with customer experience
9. Degree in Business, Operations Management or related field is preferred