Service Delivery Project Manager

6 days ago


Bangalore City, India Capgemini Full time

Job Location - Bangalore / Mumbai / PuneSuccessfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA.Experienced in Managing eCommerce store applications, Platform management and peak season sale events eCommerce Tech Stack – HCL Commerce, SAP Hybris, SFCC Manage B2C/B2B eCommerce operations Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change ManagementResponsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Responsible for proactive monitoring and ensuring high availability of eCommerce store applications Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutionsEnsure minimizing all backlogs of issues reported from productionShould have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.Knowledge about integration/middleware/ Automation tools/ DevOps would be an added advantage"



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