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Sales Trainer

4 months ago

chennai, India Ather Full time

You’ll be our:  Retail Sales Coach

You’ll be based at : Chennai, TN - Zonal Location

You’ll be aligned with : Lead - Training & Knowledge Management

You’ll be joining our : Ownership Management 

 

What you’ll do at Ather

  • Executing OJT plan for new joiners in the Ather Experience Centers in assigned territory.

  • Acting as a consultant to sales people and providing helpful advice on coping with job-related challenges.

  • Collecting and sharing feedback on the OJT plan with leaders and other CX trainers.

  • Ensuring the application of skills learnt during NHT and providing hands-on training to our Customer Facing Team at our Retail Partner Location.

  • Adhering to the Process & SOP.

  • Leading by example on Pitch, Objection handling & Conversion at the Retail Partner locations.

  • Initiating the daily huddle model. 

  • Ensuring Ideal customer experience by each team member.

  • Adhering to the  OJT schedule and reporting the feedback with a CAPA.

  • Recognizing Top Performers and sharing best practices.

  • Identifying training gaps and bridge through enhanced content for future batches.


Here’s what we’re looking for

  • 2 years of experience in handling customers at Retail Outlets and at least 1 year of experience in classroom training delivery.

  • Excellent communication skills in English and one local language/ Hindi.

  • Should love to interact with people. Should be able to identify gaps,  guide and coach people based on his/her observations and SOPs.

  • Thorough knowledge about sales and customer service operations at Dealerships.

  • Understanding and the ability to groom customer facing teams of dealerships to enhance customer experience.

  • Excellent presentation, and facilitation skills. 

  • Knowledge of tools such as Google Suites, CRM, DMS and Salesforce.

  • This will be a traveling job including up to 20 days travel in a month.


What you bring to Ather

  • Must be a self-starter, well-organized, and able to manage multiple priorities with competing deadlines.

  • Highly organized, detail-oriented, patient & action-oriented.

  • Strong skills in relationship building and interacting with people.

  • An ability to pursue goals, take action, and multitask changing priorities.

  • Any Graduation.