Intern-Product ops(CRM)

1 week ago

India Spinny Full time

Job Description – Product Operations Intern (CRM)

About Spinny: Spinny is a tech-driven used car platform with a mission to deliver the best customer experience in the industry. As a Product Operations Intern, you’ll play a crucial role in ensuring smooth customer journeys, supporting our tech-product team, and enhancing operational efficiency.

Role Summary: We’re looking for a detail-oriented Product Operations Intern to help manage and optimize customer journey processes within our platform. You’ll work closely with the Product and Tech teams, managing customer journeys and configurations, monitoring system performance, and ensuring a seamless experience for our users. This is an exciting opportunity to gain hands-on experience in product operations while contributing directly to Spinny’s growth and customer satisfaction.

Duration : 3-6 months

Work from office: 3-4 days a week

Location: Sector 48, Gurgaon

Stipend: INR 15000/Month

Key Responsibilities:

1. Customer Journey Optimization: Build, review, and modify customer journeys based on real-time data and feedback. Work with the Product team to implement changes that enhance the user experience.

2. Configuration Management: Update and manage configurations in the platform to support product features and process flows. Ensure changes align with business requirements and improve operational efficiency.

3. Performance Monitoring: Regularly monitor key performance metrics to identify bottlenecks, errors, or areas of improvement. Use data insights to drive continuous improvement in product performance and user satisfaction.

4. Error Tracking & Reporting: Identify, document, and report issues or errors in the customer journey process. o Work collaboratively with cross-functional teams to resolve issues and enhance reliability.

Requirements:

1. Currently pursuing or recently completed B.Tech/B.E or equivalent degree

2. Basic understanding of product management and operational processes.

3. Analytical mindset with attention to detail and a proactive approach to problem-solving.

4. Good communication skills for reporting and coordinating with team members.

5. Eagerness to learn and adapt in a fast-paced, high-growth environment.

6. Strong organizational skills and the ability to manage multiple tasks efficiently.

7. Prior experience with customer journey design, product configurations, or operations is advantageous.

8. Proficiency in MS Excel or Google Sheets; familiarity with SQL, data analysis tools, or CRM systems is a plus.

What You’ll Gain:

  1. Exposure to a dynamic tech-product environment.
  2. Hands-on experience in product operations, learning industry-standard tools and practices.
  3. Mentorship and opportunities to work with cross-functional teams in a fast-growing startup.

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