Client Servicing Manager
2 days ago
The following list of items are not to overwhelm you, but in our experience, all of them play a key role in the success of this job profile.
Client Relationship Management
Build and maintain strong relationships with clients.
Act as the primary point of contact for clients, addressing the social and creative requirements.
Understand the client's business, industry, and goals.
Campaign Planning & Strategy
Collaborate closely with clients to understand their goals and develop effective advertising and media strategies.
Ensure that all campaigns align with the client's overall marketing objectives, and constantly be in touch with the respective team members to ensure these are met.
Ensure campaigns stay within budget, share updates and reports at relevant intervals with the client.
Ensure that campaigns comply with relevant advertising laws and regulations and maintain high ethical standards.
Project Management
Coordinate and manage the execution, and daily operational tasks of advertising campaigns, ORM, influencer campaigns, social media outreach, and paid media initiatives.
Collaborate with creative and influencer teams, media planners, and other team members (ranging from account managers, folks in technology and UX) involved.
Monitor project progress and ensure that deadlines are met.
Creative Briefing & Execution
Translate client requirements to exquisite written briefs to respective teams for all aspects of the campaign, including social media content, influencer collaborations, and media requirements.
Carry out extensive research, prepare presentations, draft different calendar plans (social media, paid media, content buckets) to support the brand, our teams and their functions.
Client Retention
Work to retain and expand client accounts by delivering exceptional services and results in all areas.
Qualifications
2-4 years of Experience required.
Successful management and delivery of social media and influencer campaigns.
Strong communication and interpersonal skills for client, stakeholder, and team interaction.
Aligning project goals with company vision and objectives.
Client-focused, exceeding expectations with profitability in mind.
Adapts well to dynamic, fast-paced environments.
Proactive problem solver, adept at navigating challenges and finding innovative solutions to contribute to the team's success.
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