Technical Program Manager

6 days ago

Bengaluru, India upGrad Full time

Job Title: Technical Program Manager

Type: Full-time


Company Overview:


upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. upGrad International is a fast-growing division of the company, focused on bringing learning to working professionals globally. We are headquartered in Singapore with offices in Vietnam, Indonesia, and USA.


- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19

- upGrad was also CAN147096anked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India

- upGrad was earlier selected as one of the top ten most innovative companies in India by Fast Company.

- We were also covered by the Financial Times along with other disruptors in Ed-Tech


upGrad is the official education partner for the Government of India - Startup India program Our program with IIIT-B has been ranked the #1 program in the country in the domain of Artificial Intelligence and Machine Learning.


About the Role :


We are seeking a highly experienced Senior Technical Program Manager (TPM) to oversee and drive the successful delivery of multiple complex technical programs. In this role, you will manage cross-functional teams, including engineering, product management, and QA, ensuring seamless coordination and execution of projects. The ideal candidate will have a strong technical background, proven experience managing large-scale programs, and a demonstrated ability to deliver high-quality products on time in a dynamic, fast-paced environment.


Key Responsibilities:


● Lead the execution and delivery of technical programs across multiple products, ensuring alignment with business goals and timelines.

● Manage cross-functional teams of engineers, QA, and product managers, driving collaboration and accountability to ensure project milestones are met.

● Own and manage end-to-end program delivery, from planning and execution to tracking progress, resolving challenges, and ensuring timely completion.

● Collaborate with engineering, product, and stakeholders to define project scope, priorities, and success metrics.

● Develop detailed project plans, identify key milestones, dependencies, risks, and manage resource allocation efficiently.

● Facilitate communication and transparency across teams, providing regular project updates and addressing any roadblocks or risks proactively.

● Lead Agile or hybrid development processes, including sprint planning, retrospectives, and daily stand-ups, to ensure continuous progress and timely delivery.

● Anticipate potential bottlenecks and challenges, and develop mitigation strategies to minimize impact on delivery timelines.

● Optimize delivery processes, tools, and methodologies to enhance team productivity and project outcomes.

● Act as a liaison between technical and non-technical stakeholders, ensuring alignment on project objectives and technical requirements.

● Drive continuous improvement in both product delivery and team efficiency, advocating for best practices and process innovation.


Qualifications:


● 6+ years of experience in technical program management, project management, or similar roles, with a focus on delivering complex, large-scale products.

● Proven experience managing cross-functional teams and leading the successful delivery of high-impact technical programs.

● Strong technical background, with a deep understanding of software development, systems architecture, and scalable system design.

● Extensive experience with Agile methodologies (Scrum, Kanban) and familiarity with hybrid development practices.

● Demonstrated ability to manage multiple projects, prioritize tasks effectively, and meet tight deadlines.

● Excellent leadership, communication, and organizational skills, with the ability to influence and work collaboratively with technical and non-technical stakeholders.

● Strong problem-solving skills, with experience in identifying and mitigating risks in a fast-paced environment.

● Proficiency in project management tools such as JIRA, Asana, or similar platforms.


Nice to Have:


● Experience managing large technical programs in industries such as Ed-Tech, AI, or enterprise systems.

● Knowledge of AI-based platforms or data-driven applications.

● Experience working in fast-growing companies or startups.

● Certifications such as PMP, Scrum Master, or similar.

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