Aspire Fertility Center | Operations Executive | india
4 days ago
We are looking for an organized, detail-oriented and proactive individual to join our team as an Operations Executive at Aspire Fertility Center. Please note: we are accepting candidates with a minimum of 3 Years of work experience for this Role.
Key Responsibilities:
Administrative & Operational Duties:Oversee day-to-day operations of the fertility center,Manage Front desk team in accurate and efficient appointment booking practices, including time estimates for different services.Teach soft skills for patient interaction to manage expectations and handle delays professionally.Coordinate with doctors, nurses, and other staff to streamline workflows and ensure high-quality patient care.Maintain and manage inventory of medical supplies and consumables.Ensure timely and accurate documentation of patient records in the clinic management system.Customer Service & Patient Care:Act as the primary point of contact for patient inquiries and concerns.Ensure a patient-centric approach, providing empathetic and professional support to individuals undergoing treatment.Collect and manage patient feedback to improve clinic services.Compliance & Quality Assurance:Ensure compliance with healthcare regulations, including data protectionAssist in maintaining accreditation standards and prepare for audits or inspections.Uphold the confidentiality and ethical standards of the fertility center.Team Coordination & Support:Assist in training new employees on clinic policies and procedures.Collaborate with marketing and finance teams for billing, promotional campaigns, and budgeting.Address operational challenges and resolve conflicts effectively.
Skills and Qualifications:Bachelor’s degree in Healthcare Administration, Business Management, or related field.3+ years of experience in healthcare or clinic operations (experience in fertility services is a plus).Strong organizational and multitasking skills with attention to detail.Excellent interpersonal and communication skills.Proficiency in using clinic management software and Microsoft Office tools.Knowledge of healthcare regulations and compliance standards.
Preferred Traits:Empathetic and patient-focused mindset.Ability to handle sensitive information with confidentiality and discretion.Strong problem-solving and decision-making capabilities.
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