Tour Operations
2 weeks ago
The Programme Coordinator (Tour Operations) is a mid-senior level position responsible for overseeing the end-to-end operations and plays a key role in ensuring the smooth flow of activities for all outdoor educational programmes. The coordinator works in close liaison with the Education Officer and Director internally and activity partners, vendors and partner organisations externally to coordinate the logistics, documentation and overall execution of programmes with the support of the field team.
Location: Based in Bangalore with frequent long-duration travel to the Andaman & Nicobar Islands and other programme sites.
Responsibilities
- Oversee tour components for educational programmes for student groups to the Andaman & Nicobar Islands and Southern India (Kerala, Karnataka and Tamil Nadu) - includes flight, hotel, transport, adventure activities, etc.
- Liaise with suppliers and activity partners for timely booking of services, disbursement of payment as per payment cycle and legal and administrative documentation.
- Liaise with Education Officer to provide on-ground support for smooth flow of events and assist with incidents, crisis management, medical emergencies etc.
- Produce and maintain risk-assessment and safety and emergency protocols and ensure all staff are trained up-to-date on the same.
Qualifications
- Minimum of 3-4 years experience in tour operations and handling large groups is a must, including traveling with the group and assisting tour leader in operational functions of the tour.
- Experience in ticketing, bookings, travel and activity vendor management.
- Experience in expense management for group tours.
- Experience and knowledge of adventure activities and safety protocol for group travel.
- Educational background in Travel & Tourism and interest in community-based and responsible tourism is an added advantage.
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