Travel Consultant

2 weeks ago

Ahmedabad, India Technomine Full time
Join Technomine as a Flights Support AdministratorLocation: CG road, AhmedabadWorking Hours: Full time (Out of Hours Shifts) –Department: Customer Support / Operations

Why Technomine?At Technomine, we don’t just offer jobs – we build careers. With a strong legacy of growth, innovation, and people-first values.

This is your chance to be part of a company that values diversity, celebrates achievements, and provides opportunities to grow alongside a passionate, award-winning team.

Key ResponsibilitiesFlight Scheduling and ManagementMonitor and update flight schedules to ensure accuracy.Rebook flights as needed, managing any last-minute changes and cancellations.Liaise with airlines and partners to confirm bookings and resolve flight-related issues.Customer Support and CommunicationProvide timely responses to customer inquiries received during out-of-hours periods.Manage and resolve customer issues effectively, ensuring a seamless experience.Keep customers informed of any changes to their travel plans in a clear and courteous manner.Administrative TasksPerform various admin tasks related to travel bookings, including updating records and managing booking systems.Maintain accurate documentation of all customer interactions and transactions.Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.Problem ResolutionAct swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.Escalate complex issues to daytime teams where necessary, providing clear handover notes.

SummaryBack Office AdministrationCRM internal communicationCustomer service engagementAirline communicationsSupplier Communication

Essential SkillsExpertise in

Global Distribution System (GDS) , specifically

Galileo , for managing support and travel requirements.PCC Management

(Pseudo City Code).Proficient in

PNR (Passenger Name Record) creation and pricing .Skilled in

administering schedule changes

efficiently.Additional knowledge of

Amadeus

or other airline booking systems is an advantage.Experience in handling

flight rebooking's

and

travel logistics .Ability to work autonomously with minimal supervision, especially during out-of-hours periods.Advanced GDS (Galileo) Skills:Basic ticketing operations.Re-issuing tickets.Re-pricing ticketed/unticketed PNRs.Handling

date changes

for ticketed/unticketed bookings.Managing

flight changes

for ticketed/unticketed bookings.Performing

name changes

on reservations.Processing upgrades for ticketed/unticketed bookings.Re-routing ticketed PNRs.Voiding tickets.Requesting refunds for canceled bookings.Shift timings :

11:30 PM to 8:30 AM IST / Basically OUT OF HOURS5 days working

Location: CG road Ahmedabad

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