Current jobs related to Service Desk Lead - hyderabad - Firstsource

  • Team Lead – Service Desk

    3 months ago

    Hyderabad, India DAZN Full time

    The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. You will be mentoring the Service Desk team and will drive a culture of continual process improvement within...

  • IT Service Desk

    3 months ago

    Hyderabad, India Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Service Desk Manager

    1 month ago

    Hyderabad, India Base8 Full time

    Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable)...

  • Service Desk Dispatcher

    1 month ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...

  • Service Desk

    4 months ago

    Hyderabad, Telangana, India Bangalore Strategic Solution Full time

    **Job Title**: Service Desk **Location**: Hyderabad **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...

  • Service Desk Dispatcher

    1 month ago

    Hyderabad, India Base8 Full time

    Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable)...

  • Trainer - IT Service Desk

    3 months ago

    Hyderabad, India Teleperformance Full time

    **Purpose of Position**: Responsible for training new employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated. **Key Skills**: Strong Technical Knowledge in terms of IT/Service Desk,...

  • Trainer - IT Service Desk

    4 months ago

    Hyderabad, India Teleperformance Full time

    **Purpose of Position**: Responsible for training new employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated. **Key Skills**: Strong Technical Knowledge in terms of IT/Service Desk,...

  • Process Associate

    1 month ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Service Desk Technician

    4 months ago

    Hyderabad, India Cubic Corporation Full time

    Business Unit: Cubic Corporation Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading...

  • Process Associate

    1 week ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    3 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    5 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Social Media Manager

    4 weeks ago

    Hyderabad, India Biotech Desk Full time

    Biotech Desk Pvt. Ltd. is a supplier of state-of-the-art products and research services to biological research laboratories in both Govt. and Pvt. Our strength lies in understanding the needs of the customer and assuring them of unparalleled customer service. We import services and products from vendors abroad and also undertake contract research services at...

  • Social Media Manager

    4 weeks ago

    Hyderabad, India Biotech Desk Full time

    Biotech Desk Pvt. Ltd. is a supplier of state-of-the-art products and research services to biological research laboratories in both Govt. and Pvt. Our strength lies in understanding the needs of the customer and assuring them of unparalleled customer service. We import services and products from vendors abroad and also undertake contract research services at...

  • IT Is Service Desk

    3 months ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS has always been in thespotlight for being adept in "the next big technologies". What we canoffer you is a space to explore varied technologies and quench your techiesoul. **We are hiring.** **Please find the JDbelow.** **JobDescription** **Sl.No.** **Required Information** **Details** 1 Role **1. **Service Desk** 2 Required Technical Skill...

  • Associate Service Desk Coordinator

    2 months ago

    Hyderabad, India Diebold Nixdorf Full time

    Due to natural growth, we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth, then apply below and make this happen today.  As an Associate Service Desk...

  • Senior Service Desk Specialist

    3 months ago

    Hyderabad, India Diebold Nixdorf Full time

    Due to natural growth, we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth, please apply and make this happen today.  As a Senior Service Desk you will provide...

  • Service Desk Technician L1

    3 months ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician L1

    3 months ago

    Hyderabad, India Covestic Full time

    Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

Service Desk Lead

3 months ago

hyderabad, India Firstsource Full time

About FSL:

FSL is one of the fastest growing Digital business services company. It is one of global leaders in Healthcare, Mortgage and Collection business services. It is close to a US$680 million in revenues and 30K workforce. It is at the forefront of the leap in new age Digital services (deep tech, AI, Automation) as it is closest to the business, domain knowledge and access to data and people who can gain from it. We are creating a technology team which will create multiple platforms and products that serve our business and customers in a Digital first manner. To that end, we are looking for Full Stack developers across MEAN/MERN stack along with Java experience. And Data Science, AI, ML experience will be an added advantage.

This is an exciting opportunity to be part of an organization which has clear goal and objective set in going Digital first, and top leaders in this space from top-tier companies have joined to make this happen. You will be exposed to a start-up like environment within a reasonably large organization and get to work on deep tech with clear business objectives, and intent for deep investments.


About the role:

Service Desk Team Lead

The Service Desk Lead is responsible for managing the day to day operations of the Service Desk. is the first point of contact for any IT related Incidents or Service Requests.Their responsibilities include ensuring customer requirements are met in terms of communication, resource allocation, prioritizing, escalating, providing metrics and resolving incidents and requests. They oversee the day-to-day effectiveness of the service ensuring targets are met. They act as a escalation point not only for the service desk team but for internal staff as well.


Skills

  • Experience in leading a team of Service Desk Analysts. Provide Quality Assurance and reporting.
  • Experience managing scheduling and coverage requirements across multiple time zones.
  • ITSM – Experience using an ITSM tooling such as ServiceNow and be familiar with ITIL Framework.
  • Technical Support: Have good knowledge of Windows technology stack, to be able to provide over the phone or email support, performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Act as a escalation point for members of the team. Some MAC OS knowledge would be beneficial.
  • Mobile Device Support- Have sound knowledge of Android and iOS Phones and tablets.
  • AV – Solid understanding of AV systems, troubleshooting
  • Problem-Solving: Service Desk personnel guide customers through the problem-solving process and, if necessary, direct unresolved issues to the next level of support personnel.
  • Communication: They ensure that information is communicated to users through the appropriate channels and provide accurate information on IT products or services.
  • Record Keeping: The team records events, problems, and their resolutions in logs, updating customer status and information.
  • Leadership – Act as an escalation point for junior members of the team and provide development to the team.


Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field.

5+ years of hands-on experience