Operations Manager- Mumbai
3 weeks ago
Operations Manager in Managed Services Combination of technical expertise (L3 engineer) with a focus on process, efficiency, and team leadership (Operations Manager) within a client-focused service delivery environment.Responsible for resolving the most complex technical issues, driving continuous improvement, and ensuring operational excellence and client satisfaction.Key ResponsibilitiesExpert-Level Technical Support: Act as the final point of escalation for complex, high-impact incidents that L1 and L2 support teams cannot resolve, providing expert-level troubleshooting and problem resolution.Problem and Incident Management: Lead root cause analysis (RCA) for recurring issues and implement permanent solutions to prevent future occurrences, all within established Service Level Agreements (SLAs).Operational Efficiency & Process Improvement: Monitor and optimize daily operational processes to ensure cost-effectiveness and productivity. Identify bottlenecks, eliminate waste, and implement continuous improvement initiatives, often using methodologies like Lean or Six Sigma.Team Leadership and Mentorship: Provide guidance, coaching, and mentorship to junior L1 and L2 support engineers. Conduct training sessions and create technical documentation/knowledge articles to enhance overall team competency.Vendor and Stakeholder Management: Coordinate and manage relationships with third-party vendors for escalations and equipment/software procurement. Liaise between internal teams, clients, and senior management to ensure alignment and clear communication.Project Management & Implementation: Manage and implement technical projects, such as system upgrades, new technology deployments, or disaster recovery functions, ensuring they are delivered effectively and on time per client requirements.Quality Assurance and Compliance: Establish quality standards, perform regular audits, and ensure all operations and processes adhere to company policies, industry standards (e.g., ITIL), and regulatory requirements.Performance Monitoring and Reporting: Define, monitor, and analyze key performance indicators (KPIs) and operational metrics. Prepare and present reports to senior management to inform data-driven decision-making.Required Skills & QualificationsEducation: A Bachelor's degree in Computer Science, Information Technology, Operations Management, or a related field (or equivalent work experience).Experience: Typically requires a minimum of 5-8 years of experience in IT infrastructure, technical support, or an operations support role, preferably within a managed services environment.Technical Expertise: In-depth, cross-functional knowledge of relevant technologies (e.g., Cloud, Security, Networking, Applications, Databases, Operating Systems).Certifications: Relevant industry certifications (e.g., ITIL, CCNP/CCIE, PMP, Lean Six Sigma) are often highly valued or required.Soft Skills: Strong analytical and problem-solving abilities, excellent communication and leadership skills, adaptability, organizational skills, and a client-focused approach.Tools: Proficiency with operational software, project management tools (e.g., Jira, ServiceNow), monitoring tools, and data analysis software.
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Operation Manager
2 weeks ago
Mumbai, India Placement Mumbai Full timeTitle Operation Manager Posted On 01 Aug 2525 Description Skills: Logistics Experience, Inventory management , Online portals order processing Qualification: Any graduate Work Hours: 10am to 7pm Salary: 20000 to 35000 Experience Required: 1 to 3yrs Industry: any industry Details: We require an operation manager for our Mumbai office for inventory planning...
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Operation Manager
6 days ago
Mumbai, India Placement Mumbai Full timeTitle Operation Manager Posted On 01 Aug 2525 Description Skills: Logistics Experience, Inventory management , Online portals order processing Qualification: Any graduate Work Hours: 10am to 7pm Salary: 20000 to 35000 Experience Required: 1 to 3yrs Industry: any industry Details: We require an operation manager for our Mumbai office for inventory planning...
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Operation Executive
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Operations Executive
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Data Privacy Manager
6 days ago
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