Program Manager
4 months ago
Key job responsibilities
1.Create and follow standard procedures for the team to respond to bad actor incidents, while investing time in mechanisms that will lead to resolution of problems before they occur (proactive resolution)
2.Cross functional coordination and alignment
3.Monitor and respond to stakeholder feedback, escalate and drive clarity on customer escalations
4.Deep dive and analyze critical escalations, identify gaps, create plans to mitigate and drive to closure
The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have relentlessly high standards (is never satisfied with the status quo), proven written and data analysis skills, and show ownership/commitment. Customer obsession is a must.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
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