Director of Rooms

4 weeks ago

mumbai, India AccorHotel Full time

Job Purpose

This position is responsible for the planning supervision and management of all sections of Front Office Housekeeping & Spa to ensure that the overall service standards delivery are maintained in accordance to the Hotels strategic plan and standard.

Key Interactions

Internally

  • Catering Sales
  • Engineering
  • Finance
  • F&B
  • Housekeeping
  • IT
  • Kitchen
  • Purchasing
  • Reservations
  • Sales & Marketing
  • Talent & Culture

Externally

  • Guests
  • Suppliers
  • Vendors

Primary Responsibilities

Business Performance

  • Prepare and analyze monthly P&L and monthend reports identify deviation from business plan goals
  • Work with the Finance in the preparation and management of the departments budget and financial forecasts
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
  • Coordinate with Reservations Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals

Front Office Operation

  • Tour hotel daily audit team members adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed
  • Conduct lineups review all information pertinent to the days business
  • Conduct weekly meetings with divisional managers and review all information pertinent to the weeks business
  • Review departmental/divisional profits payroll expenses rooms expenses cost per occupied room previous days occupancy and room revenues
  • Analyze market trends and review clientele to work on upsell opportunity to increase the hotels revenue
  • Monitor and handle guest complaints in an expedient and effective manner
  • Anticipate soldout situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
  • Review all outoforder rooms daily with respective departments to determine most current status and estimated date for return to room inventory
  • Monitor monthly status of all accrual categories i.e. linen bathrobes uniforms etc.
  • Guest Services: Oversee all front office operations including checkin/checkout reservations and guest services. Ensure a seamless and positive guest experience.
  • Team Leadership: Manage Front Office staff including recruitment training and performance management. Foster a motivated and highperforming team.
  • Operational Efficiency: Monitor and optimize front office processes to enhance efficiency and guest satisfaction.

Housekeeping:

  • Standards and Procedures: Establish and maintain high cleanliness and maintenance standards for guest rooms and public areas. Implement and enforce housekeeping procedures.
  • Staff Management: Supervise Housekeeping staff including scheduling training and performance evaluations. Ensure effective communication and teamwork.
  • Inventory and Supplies: Oversee the management of housekeeping inventory and supplies ensuring adequate stock levels and cost control.

Spa:

  • Service Excellence: Manage spa operations to deliver exceptional service and guest satisfaction. Oversee spa treatments services and guest interactions.
  • Team Leadership: Recruit train and manage spa staff ensuring they adhere to service standards and provide a highquality experience for guests.
  • Marketing and Revenue: Develop and implement marketing strategies to promote the spa and drive revenue. Monitor performance metrics and guest feedback.

 

Team Management

  • Plan for future staffing needs
  • Interview select and recruit direct reports
  • Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
  • Conduct performance review with the team
  • Constantly monitor team members appearance attitude and degree of professionalism
  • Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
  • Prepare payroll and gratuity reports
  • Conduct monthly departmental meetings to provide information to team members obtain their feedback rectify operation issues and provide a regular forum for department communication

 

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

 

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in the overall Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.

 

Profile

Knowledge and Experience

  • Degree in Tourism & Hospitality Management
  • Minimum 3 years of relevant experience in a similar capacity
  • Excellent reading writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel Word & PowerPoint
  • High degree of professionalism with sound human resources management and business acumen capabilities

 

Competencies

  • Strong leadership interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multitask work well in stressful & highpressure situations
  • A team player & builder
  • A motivator & selfstarter
  • Wellpresented and professionally groomed at all times

Qualifications :

Qualifications:

  • Bachelors degree in Hospitality Management or related field.
  • 5 years of experience in hotel operations with a minimum of 3 years in a management role.
  • Strong leadership and interpersonal skills.
  • Excellent communication and organizational abilities.
  • Proficient in hotel management software and Microsoft Office Suite.

Working Conditions:

  • Fastpaced hotel environment with a focus on customer service.
  • May require evening and weekend hours depending on hotel operations.


Remote Work :

No


Employment Type :

Fulltime

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