Process Associate

1 week ago

hanamkonda, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate- Customer Service

Responsibilities:

Respond to the customer queries & issues in timely manner

Provide solution to the customer basis the available help articles and within the policies

Replicate customers issue and report necessary bugs/suggestions/ideas

Provide excellent services to the customers

Work closely with internal departments to provide the required information/support to the customer

Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Maintain a deep understanding of client process and policies

Upskill to enhance the knowledge time to time and offer support

Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

Minimum qualifications

Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

Freshers are eligible

Preferred pre-requisites:

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach 

Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

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