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Rubrik Cloud Data Management Admin

4 months ago

uttar pradesh, India HCLTech Full time
Rubrik CDM Backup Administrator
Location: Noida & Chennai
Responsibilities
9+ years of hands-on Data Protection Experience and 3+ years’ experience on Rubrik backup tool.
Working experience with Rubrik Backup Technology
Familiar with Other Technology- Veritas NetBackup, DDBoost, Data Domain, ECS, Veritas Appliance, DPA Reporting, Ops Center IBM, Tape Library, and Azure Cloud Backup
Familiar with ITIL Process
Overnight and weekend availability may be required as needed Required Knowledge, Skills & Abilities:
Expertise in Rubrik Cluster Data Protection
Hands on Experience in Rubrik Backup & Restore (VM, SQL Snappable, SAP Hana, Oracle Snappable, Managed Volume, Live Mount, and NAS Backup)
Hands on Experience in Rubrik Security cloud (RSC)
Hands on Experience in Azure Native backup on RSC.
Troubleshoot Rubrik Backup Failures or performance related issues
In Rubrik, should be able to create new SLA, File Set, Backup Schedule, Retention, Archiving to Cloud, Replication
Should be able to work on Brik Expansion / Movement across Rubrik Cluster.
Knowledge on PowerShell/Python for Automation Part
Able to handle Critical Incident Calls.
To adhere to quality standards, regulatory requirements and company policies
To provide support for on call escalations and doing incident and problem management
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts and conducting interview so participation in hiring drives
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.