Architect (ATC)

14 hours ago

Pune, India Virtusa Full time

Architect (ATC) - CREQ Description JIRA and Confluence ITIL Service Management Process Improvement Problem Solving Communication Skills Stakeholder Management Good to have: Basic Cloud Computing Knowledge Agile Ways of Working (Scrum, SAFe) Supporting ITSO on day-to-day basis in the following areas: Incident Management Filling in outage reports Participate in Major Incident Management Reviews (alongside with SRE Team Proactive engagement with the engineering teams to plan and schedule Infrastructure patch related activities within the sprint execution. Ensure there is clear communication and act as a liaison between all involved parties for a smooth rollout of infrastructure changes while ensuring service stability. Capacity Management reviews and onboarding to necessary tools Ensure there is proactive alerting in place to alert any capacity related issues. In case of any additional capacity requirements, ITSO/Delegate will discuss Provide guideline and direction to project delivery team making sure the correct direction, raising necessary requests, providing correct information, and understanding the lead time for project planning. Review and assist project delivery team in planning and progressing the governance activities. Establishing the entire governance setup such as EIM, PLADA, ITSA, EHC, Cyber Assessment, GiAM onboarding, Datavisa, etc. when there is new IT service introduced. Primary Location Pune, Maharashtra, India Job Type Experienced Primary Skills ITIL Years of Experience 9 Qualification JIRA and Confluence ITIL Service Management Process Improvement Problem Solving Communication Skills Stakeholder Management Good to have: Basic Cloud Computing Knowledge Agile Ways of Working (Scrum, SAFe) Supporting ITSO on day-to-day basis in the following areas: Incident Management Filling in outage reports Participate in Major Incident Management Reviews (alongside with SRE Team Proactive engagement with the engineering teams to plan and schedule Infrastructure patch related activities within the sprint execution. Ensure there is clear communication and act as a liaison between all involved parties for a smooth rollout of infrastructure changes while ensuring service stability. Capacity Management reviews and onboarding to necessary tools Ensure there is proactive alerting in place to alert any capacity related issues. In case of any additional capacity requirements, ITSO/Delegate will discuss Provide guideline and direction to project delivery team making sure the correct direction, raising necessary requests, providing correct information, and understanding the lead time for project planning. Review and assist project delivery team in planning and progressing the governance activities. Establishing the entire governance setup such as EIM, PLADA, ITSA, EHC, Cyber Assessment, GiAM onboarding, Datavisa, etc. when there is new IT service introduced. Travel No

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